| Description |
1 online resource |
| Series |
Business issues, competition and entrepreneurship |
| Contents |
Preface -- Service quality from different perspectives / Alet C. Erasmus, University of Pretoria, Department of Consumer Science, Hatfield, Pretoria, Republic of South Africa -- Service quality and value in goods transport from freight forwarders' perspectives / Gloria Berenguer-Contrí, Irene Gil-Saura and María-Eugenia Ruiz-Molina, Marketing Department, Universitat de València, Valencia, Spain -- Service quality in the passenger air transport industry / Christian Wehner, Jesús Manuel López-Bonilla and Luis Miguel López-Bonilla, Department of Business Administration and Marketing, University of Seville, Seville, Spain -- Satisfaction and loyalty among older spanish customers through bank service quality / Marta Estrada, Diego Monferrer and Miguel Ángel Moliner, Department of Business Administration and Marketing, Universitat Jaume I, Castellón, Spain -- Index |
| Notes |
Includes index |
|
Description based on print version record and CIP data provided by publisher |
| Subject |
Customer services -- Management
|
|
Strategic planning.
|
|
Consumer satisfaction.
|
|
BUSINESS & ECONOMICS -- Industrial Management.
|
|
BUSINESS & ECONOMICS -- Management.
|
|
BUSINESS & ECONOMICS -- Management Science.
|
|
BUSINESS & ECONOMICS -- Organizational Behavior.
|
|
Consumer satisfaction
|
|
Customer services -- Management
|
|
Strategic planning
|
| Form |
Electronic book
|
| Author |
Collins, Arthur, 1964- editor.
|
| LC no. |
2017021179 |
| ISBN |
9781536107906 |
|
1536107905 |
|
