1. Bringing it all together -- 2. Information for decision-making -- 3. Risks, benefits and treatment options -- 4. Access to information -- 5. Minimising the human and financial costs of adverse patient outcomes -- 6. Meeting the needs: priority areas for action -- 7. Reforming the tort system -- 8. The health care partnership -- 9. Health professional indemnity reform -- 10. Birthing services: a case study of reform