pt. I. What? Introduction to "what?" ; Lean enterprise ; Six sigma ; Human systems dynamics pt. II. So what? Introduction to "so what?" ; Introduction to TryinHard Marine ; The project begins ; The training begins ; The training drags on ; The projects : an update ; A staff meeting pt. III. So what? : take 2. The TryinHard Marine case story retold ; The next staff meeting ; Choosing a consultant ; Establishing the initial projects ; The training ; Another leadership team meeting ; Meanwhile, back at the projects ; One year later -- pt. IV. Now what? Now what? ; What next?
Summary
Offers tools for managing and sustaining process improvement in the complex non-linear environments, and helps readers apply relevant theory to their own management practices. This title offers practical insights for creating dynamic organizational change. It describes the key bodies of knowledge and process improvement processes
