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Author Kelm, Orlando R., 1957- author.

Title The 7 keys to communicating in Mexico : an intercultural approach / Olivia Hernandez-Pozas, Orlando R. Kelm, David A. Victor
Published Washington, DC : Georgetown University Press, [2020]


Description 1 online resource (xviii, 252 pages)
Contents The Spanish language : a beautiful mixture that defines Mexico -- The Mexican environment : a cornucopia -- Mexican social organization : mestizaje, mosaic or melting pot? -- Mexican contexting : the hidden wisdom of the proverb -- The Mexican authority conception : power is always personalized -- Mexican nonverbal communication : colorful, bold, and making a statement! -- The Mexican temporal conception : all of our pasts are our present -- Case study : when being bicultural is more than being bilingual
Summary The authors present a practical set of guidelines for people wishing to communicate professionally in Mexico or with Mexicans, following the model of the similar books by Kelm and Victor on Brazil and Japan of presenting on key cultural concepts. Good communication requires more than knowing the language. Olivia Hernandez-Pozas, Orlando Kelm, and David Victor, seasoned cross-cultural trainers for businesspeople, provide a guide through Victor's LESCANT model (Language, Environment, Social Organization, Context, Authority, Nonverbal, and Time). Each chapter addresses one of these topics and demonstrates how to evaluate the differences between Mexico and others in North America, presenting examples to help people avoid common communication mistakes. The book is generously peppered with photographs to provide visual examples. The authors complete the book with a case study chapter on a business interaction between Mexican and other North Americans (NAs). They then gathered comments from various NA professionals working in Mexico and Mexicans working with US professionals about the interactions in the case, providing helpful observations about the situation. The book straddles some language and communication topics, international relations, and reaches into the business community
Bibliography Includes bibliographical references and index
Notes Online resource; title from digital title page (viewed on January 14, 2020)
Subject Business communication -- Mexico
Business communication -- United States
Business etiquette -- Mexico
Intercultural communication -- Mexico
Communication and culture -- Mexico
BUSINESS & ECONOMICS -- Workplace Culture.
Business communication.
Business etiquette.
Communication and culture.
Intercultural communication.
Manners and customs.
SUBJECT Mexico -- Social life and customs -- 21st century
Subject Mexico.
United States.
Form Electronic book
Author Roble HernĂ¡ndez Pozas, Olivia del, author.
Victor, David A., 1956- author.
LC no. 2019980310
ISBN 1626167249
Other Titles Seven keys to communicating in Mexico