Limit search to available items
Book Cover
Author Summers, Nancy, author

Title Fundamentals of case management practice : skills for the human services / Nancy Summers
Edition Fifth edition, student edition
Published Boston, MA : Cengage Learning, 2016
Online access available from:
ProQuest Ebook Central (Limited concurrent users - Full Download Only)    View Resource Record  


Description 1 online resource
Contents Section 1: Foundations for best practice in case management. 1. Case management: definition and responsibilities -- 2. Ethics and other professional responsibilities for human service workers -- 3. Applying the ecological model: a theoretical foundation for human services -- Section 2: Useful clarifications and attitudes. 4. Cultural competence -- 5. Attitudes and boundaries -- 6. Clarifying who owns the problem -- Section 3: Effective communication. 7. Identifying good responses and poor responses -- 8. Listening and responding -- 9. Asking questions -- 10. Bringing up difficult issues -- 11. Addressing and disarming anger -- 12. Collaborating with people for change -- 13. Case management principles: optional review -- Section 4: Meeting clients and assessing their strengths and needs. 14. Documenting Initial Inquiries -- 15. The first Interview -- 16. Social histories and assessment forms -- 17. Using the DSM -- 18. The mental status examination -- 19. Receiving and releasing Information -- Section 5: Developing a plan with the client. 20. Developing a service plan at the case management unit -- 21. Preparing for a service planning conference or disposition planning meeting -- 22. Making the referral and assembling the record -- 23. Documentation and recording -- Section 6: Monitoring services and following the client. 24. Monitoring the services or treatment -- 25. Developing goals and objectives at the provider agency -- 26. Terminating the case
Summary Features step-by-step guide through the case management process, from intake and assessment to referrals and termination. The fifth edition focuses on what students need to consider, correct documentation procedures, transparent referral practices in each step of the human services process. Chapters walk students through each step of the case management process, while realistic exercises draw from active professionals and exposes students to a broad range of true-to-life circumstances and difficulties
Bibliography Includes bibliographical references and index
Subject Social case work -- Problems, exercises, etc.
Social service -- Problems, exercises, etc.
Social work education.
Genre/Form Problems and exercises.
Form Electronic book
ISBN 9781305544833