| Description |
1 online resource (x, 77 pages) : illustrations |
| Series |
The ASQ Quality Management Division economics of quality book series |
|
ASQ Quality Management Division economics of quality book series.
|
| Contents |
Ch. 1. Democracy in action -- Ch. 2. From the background to the foreground -- Ch. 3. How does a complete quality process impact cost or revenue? -- Ch. 4. How do I implement ...? -- App. A. The Baldrige and leadership : then and now -- App. B. Doing it -- App. C. OK, define 100 percent |
| Summary |
"This book describes and discusses the whys and hows of 100% employee involvement in improving everything an organization does, as well as the integral and all-important role of leadership in achieving 100% participation. Given the proven return-on-investment of an effective 100% continual improvement effort in terms of time alone, this presents the only logical, intelligent, and defendable approach. Ideas are presented in such a way as to make it evident that success is possible and that positive results are within reach through the theory and tools presented." |
|
"This book is for anyone who is currently in a position to impact the future of an organization - or anyone who hopes to be in a position to lead or support such an effort in the future. This includes not only for-profit business enterprises, but any organization. For many, this approach to performance excellence will require a willingness to rethink their approach both to other people and to the workplace. Once you head down this path, everything changes."--Jacket |
| Bibliography |
Includes bibliographical references (page 73) and index |
| Notes |
Print version record |
| Subject |
Total quality management.
|
|
Management -- Employee participation.
|
|
Leadership.
|
|
Organizational effectiveness.
|
|
Total Quality Management
|
|
Leadership
|
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Efficiency, Organizational
|
|
Leadership
|
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Management -- Employee participation
|
|
Organizational effectiveness
|
|
Total quality management
|
| Form |
Electronic book
|
| Author |
Gebhardt, Joan E
|
| ISBN |
9781621984986 |
|
1621984982 |
|
