2011

Customer relations

 

2000

Mastering customer relations

Cartwright, Roger I

Basingstoke : Macmillan, 2000

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1989

The Australian customer relations workbook : a comprehensive training manual for management and staff

Beaumont, Jenny.

Melbourne : Information Australia, 1989

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194-?

Customer relations : Retail management

New York : State of New York, [194-?]

 

 

International Journal on Customer Relations

 

2024

Crafting an innovation strategy

Tidd, Joseph, 1960-



 

2024

EXTENDING DYNAMICS 365 FINANCE AND OPERATIONS APPS WITH POWER PLATFORM integrate Power Platform solutions to maximize the efficiency of your finance & operations projects

Santacreu, Adrià Ariste, author
1st edition


 

2024

Firing the right customers is good business : not every customer is an asset to your company, but determining who to cull, and how, can be a challenge

Pedersen, Carsten, author
[First edition]
[Cambridge, Massachusetts] : MIT Sloan Management Review, 2024

 

2024

Valuing customer engagement : strategies to measure and maximize profitability

Kumar, V., 1957- author.
2nd edition
Cham : Palgrave Macmillan, 2024

 

2024

Understanding the forecasting process

Eldridge, Misty, (Planning and S&OP Leader, USA)



 

2023

Business models for Industry 4.0 : concepts and challenges in SME organizations

Grabowska, Sandra, author.
First edition
London : Routledge, Taylor & Francis Group, 2023

 

2023

How to deal with difficult customers

[First edition]
[Place of publication not identified] : Assemble You, 2023

 

2023

The customer-base audit : the first step on the journey to customer centricity

Fader, Peter S., author.
[First edition]
[Place of publication not identified] : Ascent Audio, 2023

 

2023

Business models for Industry 4.0 : concepts and challenges in SME organizations

Grabowska, Sandra, author

Abingdon, Oxon ; New York, NY : Routledge, 2023

 

2023

EXTENDING DYNAMICS 365 CUSTOMER ENGAGEMENT APPS WITH LOW CODE : create tailor-made dynamics 365 ... ce apps using powerful low-code capabilities of power platform

FERNANDEZ, NICOLAS ANDRES



 

2023

Creating value for leaders : balancing the interests of customers, employers, investors, and the marketplace

Mahajan, Gautam, 1946-

New York : Productivity Press, 2023

 

2023

SALESFORCE END-TO-END IMPLEMENTATION HANDBOOK a practitioner's guide for setting up programs and projects to deliver superior business outcomes

Jørgensen, Kristian Margaryan, author
1st edition


 

2023

Machine learning, AI platforms, and biases

Libert, Barry.



 

2023

Cerebral : response to service failures in a booming digital mental health market

Pellegrin, Karen, author

London : SAGE Publications: SAGE Business Cases Originals, 2023

 

2023

Corporate image repair : communicating apologies after customer service meltdowns

Thum, Stephanie, author

London : SAGE Publications: SAGE Business Cases Originals, 2023

 

2023

Customer experience governance : structuring a company-wide customer survey policy

Thum, Stephanie, author

London : SAGE Publications: SAGE Business Cases Originals, 2023

 

2023

Marketing to manage customer experience : the case of Nykaa

Chakraborty, Uttam, active 2023, author

London : SAGE Publications: SAGE Business Cases Originals, 2023

 

2023

State of Vermont : a case study on leadership and the link between customer and employee experience

Thum, Stephanie, author

London : SAGE Publications: SAGE Business Cases Originals, 2023

 

2023

Voice of the customer : how to use client interviews to understand B2B client experiences, identify business risks, and spot opportunities

Thum, Stephanie, author

London : SAGE Publications: SAGE Business Cases Originals, 2023

 

2023

Writing Customer Service Emails

O'Flahavan, Leslie speaker.

Carpenteria, CA linkedin.com, 2023

 

2023

Chief customer officer 2.0

Bliss, Jeanne, author.

[Place of publication not identified] : Ascent Audio, 2023

 

2023

Fanatical prospecting

Blount, Jeb, author.
[First edition]
[Place of publication not identified] : Ascent Audio, 2023

 

2023

Analyzing how a small customer-focused team changed how an entire public company treated customers

Essama Babissakana, Georges, author

London : SAGE Publications: SAGE Business Cases Originals, 2023

 

2023

Fall in love with the problem, not the solution : a handbook for entrepreneurs

Levine, Uri, author.
[First edition]
[Place of publication not identified] : Ascent Audio, 2023

 

2023

The social impact advantage : win customers and talent by harnessing your business for good

Boyea-Robinson, Tynesia, author

New York : McGraw Hill, [2023]

 

2023

How should a firm compete in an industry?

Ketchen, David J.



 

2023

Measuring impact how and why companies can meet demand for responsibility

Hehenberger, Lisa.



 

2023

What are personas?

Hanlon, Annmarie.



 

2023

Consumer co-creation for the revival of a retro brand

Filieri, Raffaele, author

London : SAGE Publications: SAGE Business Cases Originals, 2023

 

2023

Incorporating inclusivity to positively impact customer experience outcomes and organizational culture

Day, Aileen, author

London : SAGE Publications, Ltd., 2023

 

2023

Practical Salesforce architecture : understanding and deploying the Salesforce ecosystem for the enterprise

McCollum, Paul, author
First edition
Sebastopol, CA : O'Reilly Media, Inc., 2023

 

2023

Why printers are the worst

Baskin, Ernest, author

London : National Public Radio Planet Money, 2023

 

2023

The tiger and the rabbit : a fable of harnessing the power of the metaverse, Web3, and ai for business success

Carter, Sandy, 1963- author.

Hoboken, NJ : Wiley, [2023]

 

2023

Brand storytelling : put customers at the heart of your brand story

Rodriguez, Miri, author
Second edition
London ; New York, NY : Kogan Page, 2023

 

2023

Business development : processes, methods and tools

Kohne, Andreas, author
Second edition
Wiesbaden, Germany : Springer Vieweg, 2023

 

2023

B2B customer engagement strategy : an introduction to managing customer experience

Prior, Daniel D., author

Cham, Switzerland : Palgrave Macmillan, 2023

 

2023

Customer behaviour in ecommerce : case studies from the online grocery market

Cham, Switzerland : Springer, [2023]

 

2023

Customer success management : helping business customers achieve their goals

Kleinaltenkamp, Michael, author.

Cham : Springer, [2023]

 

2023

Critical factors for adoption of customer relationship management : a study of Palestine SMEs

Salah, Omar Hasan, author

Singapore : Springer, [2023]

 

2023

Fanomics® : turn customers into fans and profit from it

Becker, Roman



 

2023

New horizons for Industry 4.0 in modern business

Cham, Switzerland : Springer, [2023]

 

2023

Mass customization and customer centricity : in honor of the contributions of Cipriano Forza

Cham : Palgrave Macmillan, [2023]

 

2023

Scaling customer success : building the customer success center of excellence

Madhwacharyula, Chitra, author



 

2023

The customer asset : understanding and managing its value

Bendle, Neil T., author.

Cham : Palgrave Macmillan, [2023]

 

2023

Brand storytelling : put customers at the heart of your brand story

Rodriguez, Miri, author
Second edition
London ; New York, NY : Kogan Page, 2023

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