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1 2024 Customer Service Delivery in Africa : Consumer Perceptions of Quality in Selected African Countries Hinson, Robert Ebo First edition [Place of publication not identified] : Productivity Press, 2024 Rating: Electronic Resources
2 2023 Customer Service: How to Manage Your Customer Queues Cleveland, Brad speaker. Carpenteria, CA linkedin.com, 2023 Rating: Electronic Resources
3 2023 Customer Service: Serving Internal Customers Toister, Jeff speaker. Carpenteria, CA linkedin.com, 2023 Rating: Electronic Resources
4 2023 Customer Service Foundations Toister, Jeff speaker. Carpenteria, CA linkedin.com, 2023 Rating: Electronic Resources
5 2023 Dealing with self-doubt in customer service [First edition] [Place of publication not identified] : Assemble You, 2023 Rating: Electronic Resources
6 2023 The essentials of face-to-face customer service [First edition] [Place of publication not identified] : Assemble You, 2023 Rating: Electronic Resources
7 2023 How to motivate your customer service team [First edition] [Place of publication not identified] : Assemble You, 2023 Rating: Electronic Resources
8 2023 Body language in customer service [First edition] [Place of publication not identified] : Assemble You, 2023 Rating: Electronic Resources
9 2023 Negotiation in Customer Service [First edition] [Place of publication not identified] : Assemble You, 2023 Rating: Electronic Resources
10 2023 Can your customer service do this? : create an anticipatory customer experience that builds loyalty forever Solomon, Micah, author. [First edition] [Place of publication not identified] : McGraw Hill-Ascent Audio, 2023 Rating: Electronic Resources
11 2023 Empathy for Customer Service Professionals Golden, Myra speaker. Carpenteria, CA linkedin.com, 2023 Rating: Electronic Resources
12 2023 Writing Customer Service Emails O'Flahavan, Leslie speaker. Carpenteria, CA linkedin.com, 2023 Rating: Electronic Resources
13 2023 Using AI in Customer Service Cleveland, Brad speaker. Carpenteria, CA linkedin.com, 2023 Rating: Electronic Resources
14 2023 Customer Service: How to Deliver Support Across Languages Golden, Myra speaker. Carpenteria, CA linkedin.com, 2023 Rating: Electronic Resources
15 2023 Resilience in customer service [First edition] [Place of publication not identified] : Assemble You, 2023 Rating: Electronic Resources
16 2023 Customer Service Fundamentals for Hospitality Odorisio, Sara speaker Carpenteria, CA linkedin.com, 2023 Rating: Electronic Resources
17 2023 Artificial intelligence in customer service : the next frontier for personalized engagement Cham : Palgrave Macmillan, [2023] Rating: Electronic Resources
18 2022 Customer Service Leadership Cleveland, Brad speaker. Carpenteria, CA linkedin.com, 2022 Rating: Electronic Resources
19 2022 Learning Microsoft Dynamics for Customer Service Taylor, Dian speaker Carpenteria, CA linkedin.com, 2022 Rating: Electronic Resources
20 2022 Customer Service: Problem-Solving and Troubleshooting Fleming, Noah speaker. Carpenteria, CA linkedin.com, 2022 Rating: Electronic Resources
21 2022 Customer Service Marketing Managing the Customer Experience Torres, Edwin N Rating: Electronic Resources
22 2021 Customer Service: Creating Customer Value Fleming, Noah speaker Carpenteria, CA linkedin.com, 2021 Rating: Electronic Resources
23 2021 Customer Service: Knowledge Management Kay, David speaker Carpenteria, CA linkedin.com, 2021 Rating: Electronic Resources
24 2021 Using Assessments to Hire Customer Service Reps Brownlee, David speaker Carpenteria, CA linkedin.com, 2021 Rating: Electronic Resources
25 2021 Providing Legendary Customer Service , Madecraft speaker Carpenteria, CA linkedin.com, 2021 Rating: Electronic Resources
26 2021 Digital Customer Service Transforming Customer Experience for an on-Screen World DeLisi, Rick Rating: Electronic Resources
27 2021 Better Customer Service Simple Rules You Can Apply Today Brewer, Edward C Rating: Electronic Resources
28 2020 Customer Service Using AI and Machine Learning Kay, David speaker Carpenteria, CA linkedin.com, 2020 Rating: Electronic Resources
29 2020 Customer Service and Support During Economic Downturns Brownlee, David speaker Carpenteria, CA linkedin.com, 2020 Rating: Electronic Resources
30 2020 Leading a Customer Service Team , Madecraft speaker Carpenteria, CA linkedin.com, 2020 Rating: Electronic Resources
31 2020 SAP Business One: Sales and Customer Service Lipton, Steven speaker Carpenteria, CA linkedin.com, 2020 Rating: Electronic Resources
32 2020 Customer service management in Africa : a strategic and operational perspective New York, NY : Routledge, 2020 Rating: Electronic Resources
33 2020 The Janus Face of Customer Service Kitchen, Philip Rating: Electronic Resources
34 2019 Customer Service: Call Control Strategies Golden, Myra speaker Carpenteria, CA linkedin.com, 2019 Rating: Electronic Resources
35 2019 Customer Service: Motivating Your Team Cleveland, Brad speaker Carpenteria, CA linkedin.com, 2019 Rating: Electronic Resources
36 2019 Customer Service: Serving Customers Through Chat and Text O'Flahavan, Leslie speaker Carpenteria, CA linkedin.com, 2019 Rating: Electronic Resources
37 2019 Customer Service Mastery: Delight Every Customer Croft, Chris speaker Carpenteria, CA linkedin.com, 2019 Rating: Electronic Resources
38 2019 De-Escalating Conversations for Customer Service Golden, Myra speaker Carpenteria, CA linkedin.com, 2019 Rating: Electronic Resources
39 2019 Retail Customer Service Management and Coaching Brownlee, David speaker Carpenteria, CA linkedin.com, 2019 Rating: Electronic Resources
40 2019 Quality Standards in Customer Service Cleveland, Brad speaker Carpenteria, CA linkedin.com, 2019 Rating: Electronic Resources
41 2019 Measuring the Value of Customer Service Cleveland, Brad speaker Carpenteria, CA linkedin.com, 2019 Rating: Electronic Resources
42 2019 How Uber used natural language processing and deep learning to improve customer service satisfaction Molino, Piero Rating: Electronic Resources
43 2019 Customer service essentials : lessons for Africa and beyond Hinson, Robert (Robert Ebo), author Charlotte, NC : Information Age Publishing, 2019 Rating: Electronic Resources
44 2019 The Public Sector Can Teach Us A Lot About Digitizing Customer Service Alireza, Nili, author 1st edition MIT Sloan Management Review, 2019 Rating: Electronic Resources
45 2019 The 10 Golden Rules of Customer Service Duncan, Deb, author 1st edition Ascent Audio, 2019 Rating: Electronic Resources
46 2019 Employee Training The Art of Common Sense & Critical Thinking:Excellence in Customer Service TMW Media, 2019 Rating: Electronic Resources
47 2018 Customer Service: Managing Customer Feedback Cleveland, Brad speaker Carpenteria, CA linkedin.com, 2018 Rating: Electronic Resources
48 2018 Customer Service Strategy Cleveland, Brad speaker Carpenteria, CA linkedin.com, 2018 Rating: Electronic Resources
49 2018 Customer Service: Working in a Customer Contact Center Cleveland, Brad speaker Carpenteria, CA linkedin.com, 2018 Rating: Electronic Resources
50 2018 Customer Service: Handling Abusive Customers Brownlee, David speaker Carpenteria, CA linkedin.com, 2018 Rating: Electronic Resources
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