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 entries 1-153
2
E-book
2023

Service science : 16th International Conference, ICSS 2023, Harbin, China, May 13-14, 2023, revised selected papers


International Conference on Service Science (16th : 2023 : Harbin, China)

Singapore : Springer, [2023]

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4
E-book
2022

Zhe cai shi fu wu she ji : yi bu you quan qiu fu wu she ji shi gong tong da zao de ju zuo = This is service design doing


Stickdorn, Marc, author.
Di 1 ban
Beijing : Ren min you dian chu ban she = Posts & Telecom Press, 2022

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5
E-book
2022

Quality management and accounting in service industries : a new model of quality cost calculation


Sadkowski, Wojciech, author
1 Edition
New York, NY : Routledge, 2022

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6
E-book
2022

Modern industrial services a cookbook for design, delivery, and management


West, Shaun, author

Cham, Switzerland : Springer, 2022

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7
E-book
2022

Big data and blockchain for service operations management




Cham, Switzerland : Springer, 2022

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8
E-book
2022

Servitization : assessment protocol for action


Pérez Márquez, Antonio

New York Business Expert Press 2022

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10
E-book
2021

Complex service delivery processes : strategy to operations


Harvey, Jean, 1950- author.
Fourth edition
Milwaukee, Wisconsin : ASQ Quality Press, 2021

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13
E-book
2021

Managing value propositions in service ecosystems


Boha, Julian, author

Wiesbaden, Germany : Springer Gabler, [2021]

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14
E-book
2021

The future of service post-COVID-19 pandemic.




Singapore : Springer, [2021]

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15
E-book
2021

The future of service post-COVID-19 pandemic.




Singapore : Springer, [2021]

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16
Streaming video
2020

Meet the expert : Marc Stickdorn on service design


Stickdorn, Marc, on-screen presenter.

[Place of publication not identified] : O'Reilly Media, Inc., 2020

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17
E-book
2020

Smart service systems, operations management, and analytics : proceedings of the 2019 INFORMS International Conference on Service Science


INFORMS International Conference on Service Science (2019 : Nanjing Shi, China) creator

Cham, Switzerland : Springer, [2020]

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18
E-book
2020

Service management : theory and practice


Bryson, J. R., 1963- author.

Cham, Switzerland : Palgrave Macmillan, [2020]

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19
E-book
2020

Serviceology for services : 7th International Conference, ICServ 2020, Osaka, Japan, March 13-15, 2020, Proceedings


ICServ (Conference) (7th : 2020 : Osaka, Japan)

Singapore : Springer, 2020

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20
Book
2019

Service management : operations, strategy, information technology


Bordoloi, Sanjeev, author
Ninth edition
New York, NY : McGraw-Hill Education, [2019]

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 MELB  658 Fit/Smo 2019  AVAILABLE
 MELB  658 Fit/Smo 2019  AVAILABLE
21
E-book
2019

Crafting service processes : the art and science


Harvey, Jean, 1950- author.

Milwaukee, Wisconsin : ASQ Quality Press, [2019]

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22
E-book
2019

The road to servitization : how product service systems can disrupt companies' business models


Annarelli, Alessandro, author

Cham, Switzerland : Springer, [2019]

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23
E-book
2018

Aptech Limited : hedging uncertainty and achieving service excellence


Datta, Soumyajyoti, author

London : NeilsonJournals Publishing, 2018

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25
E-book
2017

Haseen Habib : 50 years in fire protection services


Zia, Ala, author

Bingley, U.K. : Emerald Publishing Limited, 2017

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26
E-book
2017

Business engineering and service design.


Barros, Óscar, author
Second edition
New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2017

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27
E-book
2017

This is service design doing : applying service design thinking in the real world : a practitioner's handbook


Stickdorn, Marc, author.
First edition
Sebastopol, CA : O'Reilly Media, 2017

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28
Book
2017

Services marketing : concepts, strategies, & cases \


Hoffman, K. Douglas, author
Fifth edition
Boston : Cengage Learning, 2017

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Location Call no. Vol. Availability
 MELB  658.802 Hof/Eos 2017  AVAILABLE
 MELB  658.802 Hof/Eos 2017  AVAILABLE
 MELB  658.802 Hof/Eos 2017  AVAILABLE
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29
E-journal
2017-

Journal of service management research




Munich, Germany : Verlag Franz Vahlen GmbH, 2017-

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30
E-book
2017

Servitization Strategy and Managerial Control


Pistoni, Anna

Bingley, UK : Emerald Publishing Limited, 2017

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31
E-book
2017

Serviceology for services : 5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017, Proceedings


ICServ (Conference) (5th : 2017 : Vienna, Austria)

Cham, Switzerland : Springer, 2017

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32
E-book
2017

Serviceology for smart service system : selected papers of the 3rd International Conference of Serviceology


International Conference on Serviceology (3rd : 2015 : San Jose, Calif.)

[Place of publication not identified] : Springer, [2017]

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34
E-book
2016

Modeling service systems


Badinelli, Ralph D., author
First edition
New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2016

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35
E-book
2016

Serviceology for designing the future : selected and edited papers of the 2nd International Conference on Serviceology


International Conference on Serviceology (2nd : 2014 : Yokohama-shi, Japan)

Japan : Springer, 2016

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36
Streaming video
2016

Harry Barton discusses lean management




London, United Kingdom : SAGE Publications Ltd, 2016

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37
E-book
2015

Co-creating service experience


Jaakkola, Elina



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39
E-book
2015

What great service leaders know and do : creating breakthroughs in service firms


Heskett, James L., author
First edition
Oakland, CA : Berrett-Koehler Publishers, Inc., [2015]

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41
E-book
2015

Fundamentals of service systems




Cham : Springer, 2015

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42
E-journal
2014

Managing service quality




[Bedford] : [IFS Publications], [1990-2014]

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44
E-book
2014

Managing services : challenges and innovation




Oxford : Oxford University Press, 2014

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45
Book
2014

Service management : operations, strategy, information technology


Fitzsimmons, James A., author
eighth edition
New York : McGraw-Hill, 2014

Rating:

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Location Call no. Vol. Availability
 MELB  658 Fit/Smo 2014  AVAILABLE
 MELB  658 Fit/Smo 2014  AVAILABLE
 MELB  658 Fit/Smo 2014  AVAILABLE
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46
E-book
2014

Vanishing boundaries : how integrating manufacturing and services creates customer value


Crandall, Richard E., 1930- author.
Second edition
Boca Raton : CRC Press, 2014

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47
E-book
2014

Driving service productivity : value-creation through innovation




Cham : Springer International Publishing, [2014]

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