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 entries 1-34
1
E-book
2021

Lean Six Sigma for the office : integrating customer experience for enhanced productivity


Martin, James W. (James William), 1952- author.
Second edition
New York : Productivity Press, 2021

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5
E-book
2015

Service design and delivery : how design thinking can innovate business and add value to society


Kurokawa, Toshiaki, author.
First edition
New York, NY : Business Expert Press, 2015

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6
E-journal
2014

Managing service quality




[Bedford] : [IFS Publications], [1990-2014]

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15
Book
2004

Six sigma in transactional and service environments


Akpolat, Hasan.

Aldershot, Hants, England ; Burlington, Vt. : Gower, [2004]

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 MELB  658.4013 Akp/Ssi  AVAILABLE
16
Book
2003

Developing new services : incorporating the voice of the customer into strategic service development


Fisher, Caroline M., 1947-

Milwaukee, Wis. : ASQ Quality Press, 2003

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 MELB  658.812 Fis/Dns  AVAILABLE
19
Book
1997

The complete guide to preparing and implementing service level agreements


Pantry, Sheila.

London : Library Association Publishing, 1997

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20
Book
1997

Service operations management : strategy, design, and delivery


Hope, Christine, author

London ; New York : Prentice Hall, 1997

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 MELB  658 Hop/Som  AVAILABLE
21
Book
1997

Managing service quality.




London : Paul Chapman, [1997]

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 MELB  658.812 Kun/Msq  3  AVAILABLE
22
Book
1997

Empowering service excellence : beyond the quick fix


Lashley, Conrad.

London ; Herndon, VA : Cassell, [1997]

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 MELB  658 Las/Ese  AVAILABLE
23
Book
1995

Services marketing : text and cases


Baron, Steve (J. Steve), author

Basingstoke : Macmillan Business, 1995

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 WATERFT BUSINESS  658.802 Bar/Smt  AVAILABLE
24
Book
1994

Return on quality (ROQ) : making service quality financially accountable : technical working paper


Rust, Roland T.

Cambridge, Mass. : Marketing Science Institute, [1994]

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 W'PONDS  658.562 Rus/Roq  94/106  AVAILABLE
25
Book
1993

At the service quality frontier : a handbook for managers, consultants, and other pioneers


LoSardo, Mary M.

Milwaukee, Wis. : ASQC Quality Press, [1993]

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26
Book
1993

Service level agreements : measuring cost and quality in service relationships


Hiles, Andrew.
First edition
London ; New York : Chapman & Hall, 1993

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 MELB  658.562 Hil/Sla  AVAILABLE
27
Book
1992

Total quality service : how organizations use it to create a competative advantage


Brown, Stanley A., 1946-

Scarborough, Ont. : Prentice Hall Canada, [1992]

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 MELB  658.812 Bro/Tqs  AVAILABLE
28
Book
1992

Managing and improving service quality and delivery


Randall, L. (Lyn)

Letchworth, Herts. : Technical Communications, 1992

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 MELB  658.562 Ran/Mai  AVAILABLE
29
Book
1991

Managing for quality in the service sector




Oxford [England] ; Cambridge, Mass. : Blackwell, 1991

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30
Book
1991

Deming's 14 points applied to services


Rosander, A. C. (Arlyn Custer), 1903-

New York : Marcel Dekker ; Milwaukee : ASQC Quality Press, [1991]

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 MELB  658.562 Ros/Dfp  AVAILABLE
31
Book
1990

Delivering quality service : balancing customer perceptions and expectations


Zeithaml, Valarie A.

New York : Free Press ; London : Collier Macmillan, [1990]

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 WATERFT BUSINESS  658.812 Zei/Dqs  AVAILABLE
32
Book
1989

The quest for quality in services


Rosander, A. C. (Arlyn Custer), 1903-

Milwaukee, Wis. : Quality Press ; White Plains, N.Y. : Quality Resources, [1989]

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 MELB  658.562 Ros/Qfq  AVAILABLE
33
Book
1986

Servqual : a multiple-item scale for measuring customer perceptions of service quality


Parasuraman, A.

Cambridge, Mass. : Marketing Science Institute, 1986

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 WATERFT BUSINESS  658.835 Par  AVAILABLE
34
Book
1985

What is total quality control? : The Japanese way


Ishikawa, Kaoru, 1915-

Englewood Cliffs, N.J. : Prentice-Hall, [1985]

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 WATERFT BUSINESS  658.562 Ish/Wit  AVAILABLE
Relevant 

Relevant titles

 entries 35-35
35
E-book
1985

Applications of Quality Control in the Service Industries


Rosander, A. C., author
First edition
Boca Raton, FL : CRC Press, 1985

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Other relevant 

Other relevant titles

 entries 36-284
43
Streaming video
2023

Exam AI-900 Microsoft Azure AI fundamentals



[First edition]
[Place of publication not identified] : Pearson, [2023]

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44
E-book
2023

Assess and analyze : discovering the waste consuming your profits


Protzman, Charles, author.

New York : Productivity Press, 2023

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45
46
E-book
2023

Resource Management in Advanced Wireless Networks


Suresh, A
1st ed
Newark : John Wiley & Sons, Incorporated, 2023

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49
E-book
2023

Integration of Mechanical and Manufacturing Engineering with IoT : A Digital Transformation


Rajasekar, R

Newark : John Wiley & Sons, Incorporated, 2023

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50
E-book
2023

Applications of operational research in business and industries : proceedings of 54th Annual Conference of ORSI


Operational Research Society of India. Conference (54th), creator

Singapore : Springer, 2023

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