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Title Quality into the 21st century : perspectives on quality and competitiveness for sustained performance / International Academy for Quality ; Tito Conti, Yoshio Kondo, and Gregory H. Watson, editors
Published Milwaukee, Wis. : ASQ Quality Press, 2003


Location Call no. Vol. Availability
 MELB  658.4013 Con/Qit  AVAILABLE
Description xviii, 261 pages : illustrations ; 24 cm
Contents Introduction : the quality perspective on business competitiveness -- 1. A strategic view of organizational stakeholders / Tito Conti -- 2. Customers, competitors, and consistent quality / Gregory H. Watson -- 3. Persistent leadership : a key to sustainable quality / Gregory H. Watson -- 4. The human dimension : critical to sustainable quality / Su Mi Park Dahlgaard and Jens J. Dahlgaard -- 5. Quality management : leadership imperative / Gregory H. Watson -- 6. From continuous improvement to continuous innovation / Robert E. Cole -- 7. Social developments and their impact on quality performance / Edward Fuchs -- 8. Challenges of e-commerce : privacy, security, and service / Chris F. Brendon, Michael A. Sargent, and Gregory H. Watson -- 9. Case study : software quality in the development of Linux / Robert E. Cole and Gwendolyn K. Lee -- 10. Policy deployment : consensus method of strategy realization / Gregory H. Watson
11. Six-sigma : an evolving stage in the maturity of quality / GregoryH. Watson -- 12. Quality management : current issues and future trends / Tito Conti, Yoshio Kondo, and Gregory H. Watson
Bibliography Includes bibliographical references and index
Subject Total quality management.
Quality control.
Author Watson, Gregory H.
Kondō, Y. (Yoshio), 1924-
Conti, Tito.
International Academy for Quality.
LC no. 2003011629
ISBN 0873896025 Hardcover, case binding alkaline paper
Other Titles Quality into the twenty-first century