| Description |
xviii, 261 pages : illustrations ; 24 cm |
| Contents |
Introduction : the quality perspective on business competitiveness -- 1. A strategic view of organizational stakeholders / Tito Conti -- 2. Customers, competitors, and consistent quality / Gregory H. Watson -- 3. Persistent leadership : a key to sustainable quality / Gregory H. Watson -- 4. The human dimension : critical to sustainable quality / Su Mi Park Dahlgaard and Jens J. Dahlgaard -- 5. Quality management : leadership imperative / Gregory H. Watson -- 6. From continuous improvement to continuous innovation / Robert E. Cole -- 7. Social developments and their impact on quality performance / Edward Fuchs -- 8. Challenges of e-commerce : privacy, security, and service / Chris F. Brendon, Michael A. Sargent, and Gregory H. Watson -- 9. Case study : software quality in the development of Linux / Robert E. Cole and Gwendolyn K. Lee -- 10. Policy deployment : consensus method of strategy realization / Gregory H. Watson |
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11. Six-sigma : an evolving stage in the maturity of quality / GregoryH. Watson -- 12. Quality management : current issues and future trends / Tito Conti, Yoshio Kondo, and Gregory H. Watson |
| Bibliography |
Includes bibliographical references and index |
| Subject |
Total quality management.
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Quality control.
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Performance.
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Leadership.
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Competition.
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| Author |
Watson, Gregory H.
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Kondō, Y. (Yoshio), 1924-
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Conti, Tito.
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International Academy for Quality.
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| LC no. |
2003011629 |
| ISBN |
0873896025 Hardcover, case binding alkaline paper |
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