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Authors (Last name first) (1-2 of 2)
Smith, Ian, 1953-
1
1997
Meeting customer needs
Smith, Ian, 1953-
Second edition
Oxford ; Boston : Butterworth/Heinemann ; Corby, Northants : Institute of Management Foundation, 1997
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W'BOOL
658.812 Smi/Mcn 1997
AVAILABLE
2
2003
Meeting customer needs
Smith, Ian, 1953-
Third edition
Oxford : Butterworth/Heinemann, [2003]
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MELB
658.8 Smi/Mcn 2003
AVAILABLE
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