Customer loyalty -- Africa : Customer service essentials : lessons for Africa and beyond / Robert E. Hinson, Ogechi Adeola, Kojo Oppomg Nkrumah, Charles Agyinasare, Kwame Adom, Abednego Feehi Okoe Amartey
Customer loyalty -- Research : Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations / Derek R. Allen
2004
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Customer loyalty -- United States : Customer loyalty in third party logistics relationships : findings from studies in Germany and the USA / David L. Cahill