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Book Cover
Author Weeks, John, 1966-

Title Unpopular culture : the ritual of complaint in a British bank / John Weeks
Published Chicago : University of Chicago Press, [2004]


Location Call no. Vol. Availability
 W'BOOL  302.35 Wee/Uct  AVAILABLE
Description viii, 166 pages ; 24 cm
Contents 1. Unpopular Culture -- 2. An Illustration -- 3. Organizational Culture -- 4. Modes and Forms -- 5. Counter Culture -- 6. Lay Ethnography
Summary "When you start a new job, you learn how things are done in the company, and you learn how they are complained about too. This book considers why people complain about their work culture and what impact those complaints have on their organizations. John Weeks based his study on long-term observations of the British Armstrong Bank in the United Kingdom. Not one person at this organization, he found, from the CEO down to the junior clerks, had anything good to say about its corporate culture. And yet, despite all the griping--and despite high-profile efforts at culture change--the way things were done never seemed fundamentally to alter. The organization was restructured, jobs redefined, and processes redesigned, but the complaining remained the same. As the author demonstrates, this is because the everyday standards of behavior that regulate complaints curtail their effectiveness. Embarrass someone by complaining in a way that is too public or too pointed, and you will find your social standing diminished. Complain too loudly or too long, and your coworkers might see you as contrary. On the other hand, complain too little and you may be seen as too stiff or just too strange to be trusted. The rituals of complaint, Weeks shows, have powerful social functions." -- BACK COVER
Bibliography Includes bibliographical references (pages 155-161) and index
Subject Corporate culture -- Case studies.
Business anthropology -- Case studies.
Employee morale -- Case studies.
Genre/Form Case studies.
LC no. 2003010649
ISBN 0226878112 cloth alkaline paper
0226878120 paperback alkaline paper