| Description |
1 online resource (xii, 195 pages) |
| Contents |
Book Cover; Half-Title; Title; Copyright; Dedication; Contents; Introduction; Chapter 1 Purpose, ethics and ethos; Chapter 2 Competence; Chapter 3 Contract; Chapter 4 Confidentiality; Chapter 5 Mistakes or malpractice; Chapter 6 Grievances, complaints and protecting the fair name of the profession; Chapter 7 A complaint from a patient; Chapter 8 Principles for dealing with complaints; Chapter 9 Putting complaints procedures into practice; Chapter 10 Investigation; Chapter 11 Adjudication; Chapter 12 Outcomes, sanctions and appeals; Conclusions; Addresses |
| Summary |
What is good practice when handling a complaint? What is the ethical basis of such practice? Fiona Palmer-Barnes pays equal attention to both these issues which are at the top of the agenda for psychotherapists and counsellors practising today. Drawing on her considerable experience of managing complaints for both the British Association for Counselling and the United Kingdom Council for Psychotherapy, she delineates the basics for putting in place a professional and ethical system of investigation and action. Illustrated by case examples, the handbook covers all aspects of complaints and grie |
| Bibliography |
Includes bibliographical references and index |
| Notes |
Print version record |
| Subject |
Psychotherapy -- standards.
|
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Ethics, Professional.
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Malpractice.
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Patient Satisfaction.
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Psychiatric ethics -- Handbooks, manuals, etc
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Psychiatrists -- Malpractice -- Handbooks, manuals, etc
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Psychiatrists -- Professional ethics -- Handbooks, manuals, etc
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PSYCHOLOGY -- Psychotherapy -- General.
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Psychiatric ethics.
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Psychiatrists -- Malpractice.
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Psychiatrists -- Professional ethics.
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| SUBJECT |
United Kingdom. http://id.nlm.nih.gov/mesh/D006113 http://id.loc.gov/authorities/names/n79023147 |
| Genre/Form |
Handbooks and manuals.
|
| Form |
Electronic book
|
| ISBN |
0203018133 |
|
0203130499 |
|
9780203018132 |
|
9780203130490 |
|
