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Book Cover
Author Palmer Barnes, Fiona, 1943-

Title Complaints and grievances in psychotherapy : a handbook of ethical practice / Fiona Palmer Barnes
Published London ; New York : Routledge, 1998


Description 1 online resource (xii, 195 pages)
Contents Book Cover; Half-Title; Title; Copyright; Dedication; Contents; Introduction; Chapter 1 Purpose, ethics and ethos; Chapter 2 Competence; Chapter 3 Contract; Chapter 4 Confidentiality; Chapter 5 Mistakes or malpractice; Chapter 6 Grievances, complaints and protecting the fair name of the profession; Chapter 7 A complaint from a patient; Chapter 8 Principles for dealing with complaints; Chapter 9 Putting complaints procedures into practice; Chapter 10 Investigation; Chapter 11 Adjudication; Chapter 12 Outcomes, sanctions and appeals; Conclusions; Addresses
Summary What is good practice when handling a complaint? What is the ethical basis of such practice? Fiona Palmer-Barnes pays equal attention to both these issues which are at the top of the agenda for psychotherapists and counsellors practising today. Drawing on her considerable experience of managing complaints for both the British Association for Counselling and the United Kingdom Council for Psychotherapy, she delineates the basics for putting in place a professional and ethical system of investigation and action. Illustrated by case examples, the handbook covers all aspects of complaints and grie
Bibliography Includes bibliographical references and index
Notes Print version record
Subject Psychiatric ethics -- Handbooks, manuals, etc
Psychiatrists -- Professional ethics -- Handbooks, manuals, etc
Psychiatrists -- Malpractice -- Handbooks, manuals, etc
Professional ethics.
Patient satisfaction.
Psychotherapy -- standards
Liability, Legal
Ethics, Professional
Patient Satisfaction
professional ethics.
PSYCHOLOGY -- Psychotherapy -- General.
Professional ethics
Patient satisfaction
Psychiatric ethics
Psychiatrists -- Malpractice
Psychiatrists -- Professional ethics
SUBJECT United Kingdom
Genre/Form Electronic books
Handbooks and manuals
Handbooks and manuals.
Guides et manuels.
Form Electronic book
ISBN 0203130499