| Description |
1 online resource (14 pages) |
| Summary |
This new case study focuses on turning around deteriorating customer satisfaction associated with inefficiencies in the spare parts operation of a $10 billion Indian automotive company. It reviews current processes for both urgent and standard orders; addresses participants including vendors, local "Carry Forward Agents," dealers, customers, and the company's sourcing divisions; and addresses both material and information flows. Focusing on realistic issues throughout, this case study offers exceptional value to both students and practitioners. Authors: Satish Kumar and Dileep More, both from the Indian Institute of Management |
| Notes |
© Pearson Technology Group 2014 |
| Issuing Body |
Made available through: Safari, an O'Reilly Media Company |
| Notes |
Online resource; Title from title page (viewed September 11, 2013) |
| Subject |
Business logistics
|
|
Business logistics -- Management
|
|
Business logistics.
|
|
Business logistics -- Management.
|
| Form |
Electronic book
|
| Author |
Kumar, Satish, 1970- author
|
|
More, Dileep, author
|
|
O'Reilly for Higher Education (Firm), distributor
|
|
Safari, an O'Reilly Media Company
|
| ISBN |
9780133585964 |
|
0133585964 |
|
