| Description |
1 online resource (219 pages) |
| Contents |
Cover; Current Issues and Development in Hospitality and Tourism Satisfaction; Copyright; CONTENTS; Introduction; ARTICLES; Social Interaction Linkages in the Service Satisfaction Model; Identifying the Dimensions of the Experience Construct: Development of the Model; Limitations of Cross-Cultural Customer Satisfaction Research and Recommending Alternative Methods; Which Comparison Standard Should Be Used for Service Quality and Customer Satisfaction?; ""Just Trying to Keep the Customer Satisfied"": A Comparison of Models Used in the Measurement of Tourist Satisfaction |
|
Guest Satisfaction in the U.S Lodging Industry Using the ACSI Model as a Service Quality ScoreboardAn Investigation into the Perceived Importance of Service and Facility Attributes to Hotel Satisfaction; Categories of Participants Based on Their Expectations of Instructor-Led Training; The Relationship Between Destination Performance, Overall Satisfaction, and Behavioral Intention for Distinct Segments; The Effect of Length of Stay on Travelers' Perceived Satisfaction with Service Quality; Satisfaction with Cultural/Heritage Sites: Virginia Historic Triangle; Index |
| Summary |
Stay ahead of your customers as their service expectations change! In Current Issues and Development in Hospitality and Tourism Satisfaction, experts from the field explore customer satisfaction strategies, examining both the long-term and short-term results. This vital tool shows you new and effective approaches for understanding customer satisfaction and providing quality service at all levels of the hospitality and tourism industry. Hospitality and tourism faculty and students as well as professionals will find this book useful for improving and providing quality service management |
| Notes |
Print version record |
| Form |
Electronic book
|
| Author |
Williams, John A
|
| ISBN |
9781136422683 |
|
1136422684 |
|
0203050479 |
|
9780203050477 |
|
1283887215 |
|
9781283887212 |
|
