Title Operations management in service industries and the public sector : text and cases / Christopher Voss ... [and others]

Published Chichester ; New York : Wiley, [1985] ©1985

Copies

Location	Call no.	Vol.	Availability
WATERFT BUSINESS	658 Vos/Omi		AVAILABLE

Description ix, 318 pages : illustrations ; 23 cm Contents Machine derived contents note: Introduction to Service Operations. -- Design of Service Operations. -- Managing the Workforce. -- Capacity Mangagement. -- Operations Control. -- Quality Management. -- Field Service Management. -- Queue Systems Design Management. -- Material Management. -- Site Locaton. -- Operations Strategy and the Multi-Site Life Cycle. -- Index Analysis Service industries Management Notes Includes index Bibliography Includes bibliographies and indexes Subject Service industries -- Great Britain -- Management -- Case studies. Service industries -- United States -- Management -- Case studies. Social work administration -- Great Britain -- Case studies. Social work administration -- United States -- Case studies. Author Voss, Christopher, 1942- LC no. 85009339 ISBN 0471908010 (paperback)

  Permalink