| Description |
1 online resource (xxii, 229 pages) : illustrations (some color) |
| Series |
Progress in IS, 2196-8713 |
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Progress in IS, 2196-8713
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| Contents |
Intro -- Foreword -- Preface -- About the Summit -- Contributions -- Contents -- About the Editors -- Empowering Sustainable Manufacturing Session -- Value Perceptions on Smart Service Offerings in Manufacturing -- 1 Introduction -- 2 Related Works -- 3 Methodology -- 4 Results -- 5 Discussion and Conclusion -- References -- Communicating the Value of Digital Transformation Within Manufacturing Firms -- 1 Introduction -- 2 Literature Review -- 3 Research Methodology -- 4 Results -- 5 Discussion -- 6 Conclusions and Recommendations -- References |
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Sustainable Value Optimization by Smart Services Along the Customer Lifecycle -- 1 Introduction -- 2 Methodology -- 3 Quantitative Model -- 3.1 Economic Value Model -- 3.2 Ecological Value Model -- 4 Model Application -- 5 Conclusions and Recommendation -- References -- A Sustainable Human-Smart Service Product Interaction: Tackling User Attrition and eWaste for the Triple Bottom Line -- 1 Introduction -- 2 Human-Smart Service Product Interaction in a Smart Service Economy -- 3 Research Question -- 4 Methodology -- 4.1 Case Study as a Method in Design Research |
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4.2 Case Study #1: Fitness and Vitals Trackers -- 4.3 Case Study #2: Wearables -- 4.4 Case Study #3: Service Enablement for Healthcare Providers -- 5 Result and Discussion -- 6 Study Contributions -- References -- Conceptual Ecosystems to Support the Development of Sustainable Business Models for a Capital Equipment Manufacturer -- 1 Introduction -- 2 Concept and Theory -- 3 Methodology -- 4 Findings -- 5 Discussion -- 6 Conclusion -- References -- Unleashing Innovation for a Sustainable World Session |
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Servitisation for Energy Transition and Circular Economy: Learnings from the CaaS and EaaS Business Cases -- 1 Introduction -- 2 The Theory of the Servitisation Business Model -- 3 Research and Deployment Methodology -- 4 Case Studies Selection CaaS-EaaS -- 4.1 Geographical Selection Criteria -- 4.2 Solutions Selection Criteria -- 5 Key Takeaways Contributions -- 6 Financial Structures -- 7 Challenges in Deploying Servitisation -- 8 Conclusion -- References -- Assessment of the Influence of Grid Resolution on CO2 Reduction in Route Optimization Services Using Reinforcement Learning |
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1 Introduction -- 2 Methodology -- 3 Result and Discussion -- 4 Conclusion -- References -- Business Models of an AI Marketplace for Energy Systems with Focus on Demand Response -- 1 Introduction -- 2 Methods -- 3 Results -- 4 Conclusions and Next Steps -- References -- Potential for the Development of Service Business Models Through Digital Services and the Active Inclusion of Customers -- 1 Introduction -- 2 Literature Review -- 3 Methodology -- 4 Results -- 4.1 Potentials for the Value Proposition -- 4.2 Potentials for the Value Architecture -- 4.3 Potentials for Revenue Mechanics |
| Summary |
This book presents up-to-date descriptions of smart services innovations in industry, supported by new scientific approaches. It summarizes the outcomes of the fourth Smart Services Summit, held in Zurich in October 2022, which primarily focused on how smart services can promote sustainability. As smart services accelerate, new technologies can be leveraged to create new value propositions and business models that deliver tangible sustainability outcomes. This book addresses social, economic and environmental aspects of sustainability in connection with new technologies. It includes contributions on how the quality and value of services are affected by digital technologies, how collaboration affects shared value creation, and how organizations can be enabled to drive digital value creation. Given its scope, the book represents an indispensable guide for practitioners and advanced students alike |
| Notes |
Online resource; title from PDF title page (SpringerLink, viewed September 7, 2023) |
| Subject |
Service industries -- Technological innovations -- Congresses
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Service industries -- Congresses
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Service industries.
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Service industries -- Technological innovations.
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| Genre/Form |
Electronic books
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proceedings (reports)
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Conference papers and proceedings.
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Conference papers and proceedings.
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Actes de congrès.
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| Form |
Electronic book
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| Author |
Meierhofer, Jürg, editor
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West, Shaun, editor.
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Buecheler, Thierry, editor
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Smart Services Summit (Conference) (4th : 2022 : Zurich, Switzerland)
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| ISBN |
9783031366987 |
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3031366980 |
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