COVER -- CONTENTS -- Introduction to Quality -- Managing Quality . -- Quality Management Philosophies -- Managing for Quality and High Performance -- Focussing on Customers -- Leadership and Strategic Planning for TQM -- Human Resource Development and Management for TQM -- Process Management -- Tools for Process Management -- Measurement and Strategic Information Management for TQM -- Organising for TQM -- Building and Sustaining TotalQuality Organisation -- Quality Assurance and Control -- Statistical Process Control -- Reliability and Maintenance
Just-In-Time SystemsBenchmarking -- Business Process Reengineering -- Supply Chain Management -- TotalQuality Management in Services -- World Class Manufacturing -- [A] Quality Snapshots -- [B] Case Analysis -- [C] Case Illustrations -- [D] Case Study Exercises -- Appendix -- Index
