Title Total quality management : text with cases / John S. Oakland

Edition Third edition Published Oxford ; Burlington, MA : Butterworth-Heinemann, 2003

Online access available from: ProQuest Ebook Central (Limited concurrent users)    View Resource Record

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Description 1 online resource (x, 483 pages) : illustrations Contents Pt. 1. The foundations of TQM -- pt. 2. Planning -- pt. 3. Performance -- pt. 4. Processes -- pt. 5. People -- pt. 6. Implementation Bibliography Includes bibliographical references (pages 471-478) and index Notes Print version record Subject Total quality management -- Case studies. Total quality management. Genre/Form Case studies. Case studies. Form Electronic book ISBN 0080519490 1429497777 (electronic bk.) 9780080519494 9781429497770 (electronic bk.)

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