| Description |
x, 483 pages : illustrations ; 25 cm |
| Contents |
Pt. 1. The Foundations of TQM -- 1. Understanding quality -- 2. Models and frameworks for total quality management -- 3. Leadership and commitment -- Pt. 2. Planning -- 4. Policy, strategy and goal deployment -- 5. Partnerships and resources -- 6. Design for quality -- Pt. 3. Performance -- 7. Performance measurement frameworks -- 8. Self-assessment, audits and reviews -- 9. Benchmarking -- Pt. 4. Processes -- 10. Process management -- 11. Process redesign/engineering -- 12. Quality management system -- 13. Continuous improvement -- Pt. 5. People -- 14. Human resource management -- 15. Culture change through teamwork -- 16. Communications, innovation and learning -- Pt. 6. Implementation -- 17. Implementing TQM |
| Summary |
"In addition to the framework review and revision, this third edition features several major changes and new material on process management, quality management systems - ISO 9000:2000, human resource management, performance measurement, partnerships & resources, innovation & learning, knowledge management and benchmarking."--BOOK JACKET |
|
"The third edition of TQM: Text with Cases is the result of extensive revision of the second edition. Even John Oakland's famous TQM Model has been revised to reflect developments in the field and the growing importance of the so-called 'Excellence' frameworks." "As with previous editions, the book is written in a logical and practical style, supported by eleven real life case studies, reflecting the latest developments from leading exponents of TQM and Business Excellence. Seven of the cases are brand new. Through all this, Professor Oakland demonstrates how a total quality or business excellence strategy can be applied in all activities to achieve world-class performance." |
| Notes |
Includes index |
| Bibliography |
Includes bibliographical references and index |
| Subject |
Total quality management.
|
|
Total quality management -- Case studies.
|
| Genre/Form |
Case studies.
|
|
Case studies.
|
| LC no. |
2003045195 |
| ISBN |
0750657405 alkaline paper |
|
