| Description |
xv, 550 pages : illustrations ; 23 cm |
| Contents |
1. Introduction to Total Quality Management -- 2. Leadership -- 3. Information and Analysis -- 4. Strategic Planning -- 5. Human Resource Focus -- 6. Process Management -- 7. Customer and Market Focus -- 8. Benchmarking -- 9. Organizing for Total Quality Management -- 10. Productivity, Quality, and Reengineering -- 11. The Cost of Quality -- 12. ISO 9000 and ISO 14000: Universal Standards of Quality -- 13. Theory of Constraints -- 14. Varifilm Case Study -- App. Quality-Related Information on the Internet |
| Summary |
"This edition has been thoroughly revised, updated and expanded. Some of the changes are a new chapter on the emerging Theory of Constraints, expanded treatment of process management, eleven new readings, ten new cases, chapter examples of TQM at twelve Baldrige winners, end of chapter recommendations for further reading, and revised and updated textual material."--BOOK JACKET. "The Varifilm case is retained as a comprehensive study that illustrates good and not so good practices. Each chapter contains an exercise which provides the reader with an opportunity to apply TQM principles to the practices illustrated in the case."--BOOK JACKET |
| Bibliography |
Includes bibliographical references and index |
| Subject |
Total quality management -- Case studies.
|
|
Total quality management.
|
| Author |
Perry, Susan (Susan L.)
|
| LC no. |
99462632 |
| ISBN |
157444266X |
|
