Title Total quality management in information services

Published [Place of publication not identified] : K G Saur Verlag, 1997

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Description 1 online resource Series Information Services Management Series Information services management. Contents The author; Introduction to the series; Contents; Foreword; Introduction: 'Total quality management means quality service'; Part 1 Quality and Information Services; Part 2 TQM -- the Critical Components for Information Services; Part 3 Bringing quality management to information services; Selected bibliography; Appendix: The George Westinghouse Total Quality Achievement Award Evaluation Criteria; Index Subject Information services -- Management Total quality management. Total Quality Management Information services -- Management Total quality management Form Electronic book ISBN 3110963981 9783110963984

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