| Description |
1 online resource (223 p.) |
| Contents |
Cover -- Half Title -- Title Page -- Copyright Page -- Dedication Page -- Contents -- List of figures -- List of tables -- Acknowledgements -- List of abbreviations -- 1 Introduction -- 1.1 Total quality management (TQM) -- 1.2 TQM in the manufacturing sector -- 1.3 TQM in the services sector -- 1.3.1 Services and service quality assessment -- 1.3.2 Service quality and perceived service quality -- 1.3.3 Customer satisfaction -- 1.4 TQM in education -- a services perspective -- 1.4.1 Unique characteristics of higher education -- 1.5 Higher education -- purpose and significance |
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1.6 Engineering education -- definition and importance -- 1.7 Challenges associated with higher educational institutions -- 1.7.1 Defining quality -- 1.7.2 Students as customers -- 1.7.3 Adopting the stakeholder approach -- 1.7.4 TQM philosophy from the manufacturing sector to the education sector -- 1.8 Indian higher education system -- 1.9 Indian engineering education system -- 1.10 TQM in engineering educational institutions (EEIs) -- 1.11 Stakeholders' perceptions with respect to TQM practices -- 1.12 Motivation for the book -- 1.13 Research issues addressed in this book |
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1.14 Takeaways from the book for various groups of society -- 1.15 Outline of the book -- 2 Review of literature -- 2.1 Total quality management (TQM) -- 2.2 Quality assessment models, frameworks, and awards -- 2.2.1 Malcolm Baldrige National Quality Award (MBNQA) -- 2.2.2 European Foundation of Quality Management excellence model (EFQM) -- 2.2.3 Rajiv Gandhi National Quality Award (RGNQA) -- 2.2.4 Confederation of Indian Industry-Institute of Quality (CII-IQ) -- 2.3 TQM studies in the educational sector -- 2.3.1 Progression of TQM in education |
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2.4 TQM studies in higher educational institutions -- an overview -- 2.4.1 Frameworks/models of quality -- 2.5 Application of survey instruments -- 2.5.1 Observations and findings -- 2.6 TQM studies in Indian higher/engineering educational institutions -- 2.6.1 Application of quality function deployment (QFD) -- 2.6.2 Concept of quality -- 2.6.3 Assessment and accreditation model -- 2.6.4 Pedagogy implementation -- case studies -- 2.6.5 Observations and findings -- 2.7 TQM in Indian higher/engineering educational institutions -- 2.7.1 Application of methodologies and tools (SERVQUAL and QFD) |
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2.7.2 Empirical studies with respect to students' perceptions -- 2.7.3 Studies on the National Accreditation Board (NBA) of India -- 2.8 Studies of organizational/institutional effectiveness -- 2.9 Stakeholder groups in education -- 2.9.1 Stakeholders' perceptions of the quality of education -- 2.9.2 Faculty members' perceptions -- 2.9.3 Students' perceptions -- 2.9.4 Alumni perceptions -- 2.10 Major findings from the literature review -- 2.11 Book outline -- 2.12 Summary -- 3 Total quality management in engineering educational institutions: framework and dimensions of TQM explained |
| Notes |
Description based upon print version of record |
| Form |
Electronic book
|
| Author |
Rajendran, Chandrasekharan
|
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L., Prakash Sai
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Ganesh, K
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Mohapatra, Sanjay
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| ISBN |
9781000332469 |
|
1000332462 |
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