| Description |
xx, 626 pages : illustrations ; 24 cm |
| Contents |
1. What is total quality management -- 2. Total quality management classics -- 3. Total quality management tools -- 4. Total quality management process -- 5. Listening to the voice of the customer -- 6. TQM-related frameworks and implementation issues -- 7. Teams and labor issues -- 8. TQM in higher education |
| Notes |
Includes index |
| Bibliography |
Includes bibliographical references and index |
| Subject |
Total quality management.
|
| Genre/Form |
Aufsatzsammlung
|
| Author |
Costin, Harry Ivan.
|
| LC no. |
93072495 |
| ISBN |
0030973015 |
|
