Front Cover; TotalQuality Management: Key Concepts and Case Studies; Copyright; Contents; About the Author; Foreword; Preface; Acknowledgments; About the Book; Chapter 1: TotalQuality Management; 1.1 What Is Quality?; 1.2 Quality Definitions; 1.3 Quotes on Quality; 1.4 The Scale of Quality; 1.5 The Paradigm of TQM; 1.6 How can Effective TQM Change the Situation?; 1.7 Quality of Design Versus Quality of Conformance; 1.8 Changing Criteria of Quality; 1.9 The Five Approaches to Quality; 1.10 PDCA Cycle; 1.11 When to Use the PDCA Cycle; 1.12 Variations of PDCA Terminology
1.13 Deming's Fourteen Points to Improve Quality1.14 Deming System of Profound Knowledge; 1.15 Juran Quality Trilogy; 1.16 Conclusion; Further Reading; Chapter 2: Evolution of TotalQuality Management; 2.1 Introduction; 2.2 The Historical Development of TQM; 2.2.1 Operative Quality Control; 2.2.2 Foreman Quality Control; 2.2.3 Inspection Quality Control; 2.2.3.1 Patrol Inspection; 2.2.3.2 Process Control; 2.2.3.3 Source Inspection; 2.2.3.4 Supplier Partnership; 2.2.4 Statistical Quality Control; 2.2.4.1 Sampling Inspection; 2.2.5 TotalQuality Control
2.3 Quality Management in the Japanese Scenario2.4 Post-Deming/Juran Quality Scenario; 2.5 Conclusion; Further Reading; Chapter 3: Quality Gurus; 3.1 Wilfredo Pareto; 3.2 Walter A. Shewhart; 3.3 Edwards Deming; 3.4 Joseph Juran; 3.5 Armand Feigenbaum; 3.6 Prasanta Chandra Mahalanobis; 3.7 Shigeo Shingo; 3.8 Taichi Ohno; 3.9 Kaoru Ishikawa; 3.10 Genichi Taguchi; 3.11 Phillip B. Crosby; 3.12 Yoshio Kondo; 3.13 Shigeru Mizuno; 3.14 Yoji Akao; 3.15 Noriaki Kano; 3.16 Masaaki Imai; 3.17 Claus Möller; 3.18 Blanton Godfrey; 3.19 Clarence Irwing Lewis; 3.20 David Garvin; 3.21 Dorian Shainin
3.22 Edward de Bono3.23 Eliyahu M. Goldratt; 3.24 Eugene L. Grant; 3.25 Bill Conway; 3.26 Yasutoshi Washio; Further Reading; Chapter 4: Leadership and TQM; 4.1 What is Leadership?; 4.2 Definitions for Leadership; 4.3 Theories of Leadership; 4.4 Leadership Categories; 4.5 Leadership and Goal Setting; 4.6 Characteristics of Quality Leaders; 4.7 Warren Bennis Principles of Great Teams; 4.8 The Seven Habits of Highly Effective Leaders; 4.9 The Ten Commandments of cGMPs (Current Good Manufacturing Practices); 4.10 Fifty Insights for CEOs; 4.11 Fifteen Thoughts of Chanakya
4.12 Wilkie's Leadership Qualities4.13 Leadership Responsibilities; 4.14 Moral Leadership; 4.15 Contributors for Moral Leadership; 4.16 Role of Top Management in Quality Management; 4.17 Leadership and Knowledge of Psychology; 4.18 Case Studies on Leadership Qualities; 4.19 Some Quotations on Leadership; 4.20 Conclusion; Further Reading; Chapter 5: Scientific Management; 5.1 TQM and Scientific Management; 5.2 The Industrial Revolution; 5.3 Evolution of Management Thinking; 5.4 Phases of Growth of Management Thinking; 5.5 Early Pioneers in Management Thinking- Pre-19th Century
