Cover -- Series page -- Conflict Management and Dialogue in Higher Education -- Library of Congress Cataloging-in-Publication Data -- Contents -- Foreword -- Prelude and Book Organization -- Acknowledgments -- SECTION I: Defining Conflict -- Chapter 1: Why Focus on Managing Conflict? -- Chapter 2: Realities About Conflict -- SECTION II: Personnel and Programs in Managing Conflict -- Chapter 3: Conflict Management From a Practitioner Perspective -- Chapter 4: Unit Leaders' Responsibilities With Conflict -- Chapter 5: Unique Attributes Around Conflict in Higher Education
SECTION III: Scholarship on Managing Conflict -- Chapter 6: Conflict Management in Higher Education -- SECTION IV: Skills for Managing Conflict -- Chapter 7: Personal Skills Required to Be a Good Conflict Manager -- Chapter 8: Mediation Skills in Managing Conflict -- Chapter 9: Dialogue as a Conflict Management Strategy -- Chapter 10: Conclusion and the Way Forward -- Glossary -- About the Authors