| Description |
1 online resource (xvi, 349 pages) |
| Contents |
Preface -- Acknowledgements -- The human service relationship -- From the iron cage to everyday life / by Jaber F. Gubrium -- Service user perspectives -- Professional intervention from a service-user perspective / by Tone Alm Andreassen -- Expertise and ambivalence in user-focused human service work / by Margaretha Järvinen -- Flipping the script : managing and reimagining outpatient addiction treatment / by E. Summerson Carr -- Service users' negotiated identities in a social enterprise and the opportunity for reflection in action / by Eve E. Garrow -- Between control and surrender in terminal illness / by Geraldine Foley & Virpi Timonen -- Professional work -- New relations between "professionals" and disabled service users / by Per Koren Solvang -- The use of elder-clowning to foster relational citizenship in dementia care / by Karen-Lee Miller & Pia Kontos -- Managing the complexity of family contact in child welfare / by Tarja Pösö -- Risk, trust, and the complex sentiments of enacting care / by Amanda Grenier & Cristi Flood -- "Civil disobedience" and conflicting rationalities in elderly care / by Signe Mie Jensen & Kaspar Villadsen -- Reimagined service relationships -- Mental health self-knowledge : crossing borders with recovery colleges and Tojisha Kenkyu / by Tom Shakespeare & Rachael Collins -- Tension and balance in teaching "the patient perspective" to mental health professionals / by Erik Eriksson & Katarina Jacobsson -- Reimagining the doctor-patient relationship / by Ian Greener -- Who's who and who cares? : personal and professional identities in welfare services / by Marian Barnes -- Border work: negotiating shifting regimes of power / by Janet Newman -- Contributors -- Notes -- Index |
| Summary |
The move toward greater efficiency and accountability in the human services has weakened the bond between users and providers. This book rethinks traditional networks of exchange so that professionals can find new ways to foster trust and collaboration within modern management strategies. The text redefines the contours, roles, institutional divisions, means, and aims of providing and receiving services in child welfare, addiction treatment, social enterprise, doctoring, mental health, and palliative care. Though it advocates an experience-near approach, this book remains sensitive to the ambiguities and competing rationalities of the service relationship. Nevertheless, it proves through everyday examples that the goals of service provision cannot be met without quality, interpersonal interaction |
| Bibliography |
Includes bibliographical references and index |
| Notes |
In English |
|
Print version record |
| Subject |
Human services.
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Physician and patient.
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Interpersonal relations.
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Social service -- Societies, etc.
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social services.
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POLITICAL SCIENCE -- Public Policy -- Social Security.
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POLITICAL SCIENCE -- Public Policy -- Social Services & Welfare.
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Social service -- Societies, etc.
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Human services
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Interpersonal relations
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Physician and patient
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| Form |
Electronic book
|
| Author |
Gubrium, Jaber F., editor.
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Andreassen, Tone Alm, editor.
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Solvang, Per, editor.
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| ISBN |
9780231541787 |
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0231541783 |
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