| Description |
1 online resource (302 pages) |
| Contents |
Front cover; Contents; Acknowledgments; About the Authors; Chapter 1. Beyond IT Gogvernance; Chapter 2. You Say Pro-ses and I Say Pra-ses, Let's Do the Whole Thing Right!; Chapter 3. An Abundance of Wealth; Chapter 4. What Is Lean Six Sigma?; Chapter 5. Understanding Lean; Chapter 6. Understanding Six Sigma; Chapter 7. The Customer and the Workplace: Putting IT All Together; Chapter 8. Working on Ideas; Chapter 9. Lean Six Sigma Projects; Appendix A: Guidance; Appendix B: Shewhart Constants for Control Charts; Appendix C: Table of z Values |
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Appendix D: Useful Microsoft Excel Statistics FunctionsAppendix E: Bibliography; Appendix F: Lean and Six Sigma Resources; Appendix G: Acronyms and Initialisms Used in This Book; Index; Back cover |
| Summary |
Presents the concepts, methodologies, and tools of Lean and Six Sigma for IT projects. This work explains how IT governance frameworks such as COBIT and ITIL serve as a departure point rather than a destination. It also describes how Lean and Six Sigma can be used together to move the mean and reduce variability around the mean |
| Bibliography |
Includes bibliographical references and index |
| Notes |
English |
|
Print version record |
| Subject |
Information technology -- Management.
|
|
Six sigma (Quality control standard)
|
|
Information technology -- Management
|
|
Six sigma (Quality control standard)
|
| Form |
Electronic book
|
| LC no. |
2009029625 |
| ISBN |
9781439803820 |
|
143980382X |
|
0429130600 |
|
9780429130601 |
|
1282294164 |
|
9781282294165 |
|
9786612294167 |
|
6612294167 |
|
