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Authors (Last name first) (1-11 of 11)
Berry, Leonard L., 1942-
1
1987
Communication and control processes in the delivery of service quality
Zeithaml, Valarie A.
Cambridge, Mass. : Marketing Science Institute, 1987
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WATERFT BUSINESS
658.562 Zei
AVAILABLE
2
1990
Delivering quality service : balancing customer perceptions and expectations
Zeithaml, Valarie A.
New York : Free Press ; London : Collier Macmillan, [1990]
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WATERFT BUSINESS
658.812 Zei/Dqs
AVAILABLE
3
1983
Emerging perspectives on services marketing
Chicago, IL : American Marketing Association, [1983]
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WATERFT BUSINESS
658.8 Ber/Epo
AVAILABLE
4
2017
Management lessons from Mayo Clinic : inside one of the world's most admired service organizations
Berry, Leonard L., 1942- author.
[New York] : McGraw-Hill, [2017]
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Electronic Resources
5
2008
Management lessons from Mayo Clinic : inside one of the world's most admired service organizations
Berry, Leonard L., 1942-
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6
2017
Management lessons from Mayo Clinic : inside one of the world's most admired service organizations
Berry, Leonard L., 1942- author.
[New York] : McGraw-Hill, [2017]
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Electronic Resources
7
1991
Marketing services : competing through quality
Berry, Leonard L., 1942-
New York : Free Press ; Toronto : Maxwell Macmillan Canada ; New York : Maxwell Macmillan International, [1991]
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WATERFT BUSINESS
658.8 Ber/Msc
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8
1994
Moving forward in service quality research : measuring different customer-expectation levels, comparing alternative scales, and examining the performance-behavioral intentions link - working paper
Parasuraman, A.
Cambridge, Mass. : Marketing Science Institute, [1994]
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WATERFT BUSINESS
658.812 Par/Mfi
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9
1995
On great service : a framework for action
Berry, Leonard L., 1942-
New York : Free Press, [1995]
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MELB
658.562 Ber/Ogs
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10
1986
Servqual : a multiple-item scale for measuring customer perceptions of service quality
Parasuraman, A.
Cambridge, Mass. : Marketing Science Institute, 1986
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WATERFT BUSINESS
658.835 Par
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11
1993
Ten lessons for improving service quality : commentary
Berry, Leonard L., 1942-
Cambridge, Mass. : Marketing Science Institute, 1993
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WATERFT BUSINESS
658.812 Ber/Tlf
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