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Authors (Last name first) (1-11 of 11)
Berry, Leonard L., 1942-
1
Book
1987

Communication and control processes in the delivery of service quality


Zeithaml, Valarie A.

Cambridge, Mass. : Marketing Science Institute, 1987

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 WATERFT BUSINESS  658.562 Zei  AVAILABLE
2
Book
1990

Delivering quality service : balancing customer perceptions and expectations


Zeithaml, Valarie A.

New York : Free Press ; London : Collier Macmillan, [1990]

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 WATERFT BUSINESS  658.812 Zei/Dqs  AVAILABLE
3
Book
1983

Emerging perspectives on services marketing




Chicago, IL : American Marketing Association, [1983]

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 WATERFT BUSINESS  658.8 Ber/Epo  AVAILABLE
4
E-book
2017

Management lessons from Mayo Clinic : inside one of the world's most admired service organizations


Berry, Leonard L., 1942- author.

[New York] : McGraw-Hill, [2017]

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6
E-book
2017

Management lessons from Mayo Clinic : inside one of the world's most admired service organizations


Berry, Leonard L., 1942- author.

[New York] : McGraw-Hill, [2017]

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7
Book
1991

Marketing services : competing through quality


Berry, Leonard L., 1942-

New York : Free Press ; Toronto : Maxwell Macmillan Canada ; New York : Maxwell Macmillan International, [1991]

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 WATERFT BUSINESS  658.8 Ber/Msc  AVAILABLE
8
Location Call no. Vol. Availability
 WATERFT BUSINESS  658.812 Par/Mfi  AVAILABLE
9
Book
1995

On great service : a framework for action


Berry, Leonard L., 1942-

New York : Free Press, [1995]

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 MELB  658.562 Ber/Ogs  AVAILABLE
10
Book
1986

Servqual : a multiple-item scale for measuring customer perceptions of service quality


Parasuraman, A.

Cambridge, Mass. : Marketing Science Institute, 1986

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 WATERFT BUSINESS  658.835 Par  AVAILABLE
11
Book
1993

Ten lessons for improving service quality : commentary


Berry, Leonard L., 1942-

Cambridge, Mass. : Marketing Science Institute, 1993

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 WATERFT BUSINESS  658.812 Ber/Tlf  AVAILABLE
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