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Author Bin Shamsuri, Abd Latiff Sukri, author

Title The boat is rocked - employees' grumbles : a decision dilemma / Abd Latiff Sukri Bin Shamsuri (University of Malaya), Ponmalar N. Alagappar (University of Malaya), Dileep Kumar (Universiti Utara Malaysia)
Published Bingley, U.K. : Emerald Group Publishing Limited, 2015
Online access available from:
Emerald Emerging Markets    View Resource Record  


Description 1 online resource (3 pages) : 12 illustrations
Series Emerald emerging markets case studies, 2045-0621 ; volume 5, issue 7
Summary Restoran Minang Plus is a self-styled family-owned and managed restaurant featuring a gamut of Malaysian Negeri Sembilan and Indonesian Padang dishes. The eatery establishment has sailed the food industry waters successfully since 2004 and currently has five branches. However, there are certain imperatives they have to institute to integrate their entrepreneurial challenges with organizational change management. The nature of the forces in the competitive restaurant landscape requires a continuous rethinking of current strategic actions, organizational change, communication systems, motivation, asset deployment and strategic flexibility to respond quickly to changing conditions and thereby develop and maintain a competitive advantage. The question is how do they integrate this organizational change management to their entrepreneurial challenges with a view to achieve and maintain competitive advantage?
Notes The expected learning outcomes are as follows: understanding managing diversity by looking at the different categories of diversity, that is, generic characteristics and learned characteristics that influence work attitudes; explaining how fostering learning and reinforcement can help in increasing job satisfaction; describing the basic motivational needs of the employees and how it can help in increasing job performance; understanding how an entrepreneurial firm can maximize its firm performance through effective change management; and understanding the importance of strategic management in an entrepreneurial firm
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Bibliography Includes index and bibliographical references
Audience Postgraduate and undergraduate students
Subject Diversity in the workplace -- Malaysia
Restaurant management -- Employees
Family-owned business enterprises
Organizational change
Business & Economics -- Human Resources & Personnel Management.
Management & management techniques.
Genre/Form Case studies.
Form Electronic book
Author Alagappar, Ponmalar N., author
Kumar, Dileep, active 2015, author