Preface; 1 Introduction; 2 Language Techniques for Effective Writing; 3 Formatting Techniques for Effective Writing; 4 Writing Effective Basic Correspondence; 5 Writing Effective Summaries, Definitions, and Descriptions; 6 Writing Effective Instructions and Procedures; 7 Writing Effective Reports and Proposals; 8 Delivering Effective Management Presentations; Appendix A Eliminating "Waste" Words; Appendix B U.S. Postal Service State/Territory Abbreviation Codes; Appendix C User Manual Style Sheet (Example); Index
