Machine derived contents note: 1. Making the Business Case -- 2. The Many Faces of Feedback -- 3. Initiating Feedback -- 4. Formulating Truths -- 5. Exchanging Messages -- 6. Evaluating the Feedback Process and Outcomes -- 7. Leadership and Feedback -- 8. Evolutionary Change with Revolutionary Effects: A Case Study -- 9. Axioms and Tips -- 10. The Truth of the Consequences
Bibliography
Includes bibliographical references (pages 151-152) and index