2009

Building a High Performance Team : Proven Techniques for Effective Team Working

Cook, Sarah, 1955-



 

2004

Change management excellence : using the four intelligences for successful organizational change

Cook, Sarah, 1955-

London ; Sterling, VA : Kogan Page, 2004

Request It 

2009

Coaching for high performance : how to develop exceptional results through coaching

Cook, Sarah, 1955- author.



 

2010

Coping with unplanned absences : a pocket guide

Cook, Sarah, 1955-



 

2002

Customer care excellence : how to create an effective customer focus

Cook, Sarah, 1955-
Fourth edition
London : Kogan Page, 2002

Request It 

2002

Customer care excellence : how to create an effective customer focus

Cook, Sarah, 1955-
Fourth edition
London : Kogan Page, 2002

Request It 

2009

The effective manager : management skills for high performance

Cook, Sarah, 1955-



 

2008

The essential guide to employee engagement : better business performance through staff satisfaction

Cook, Sarah, 1955-

London ; Philadelphia : Kogan Page, 2008

 

2011

Essential time management and organisation : a pocket guide

Cook, Sarah, 1955- author.

Ely, Cambridgeshire, UK : IT Governance Publishing, 2011

 

2009

Leading for Success : Unleash Your Leadership Potential to Achieve Extraordinary Results

Cook, Sarah, 1955-



 

2015

Leading the customer experience : inspirational service leadership

Cook, Sarah, 1955- author.

Farnham : Gower, [2015]

 

2019

Making a success of managing and working remotely

Cook, Sarah, 1955- author.

Ely, Cambridgeshire, United Kingdom : ITGP, 2019

 

2004

Measuring customer service effectiveness

Cook, Sarah, 1955-

Burlington, VT : Gower, [2004]

Request It 

2016

Measuring customer service effectiveness

Cook, Sarah, 1955- author.

London ; New York : Routledge, 2016

 

2021

Well-being in the workplace : a guide to resilience for individuals and teams

Cook, Sarah, 1955- author.

Ely : ITGP, 2021