pt. 1. Understanding WIA : An overview of WIA / Dianne Blank, Laura Heald, and Cynthia Fagnoni -- pt. 2. Program implementation : The use of market mechanisms / Christopher T. King and Burt S. Barnow ; Customized training / David A. Long ; One-stop management and the private sector / David Heaney ; Eligible training provider lists and consumer report cards / Carl E. Van Horn and Aaron Fichtner -- pt. 3. Performance management : The challenges of measuring performance / William S. Borden ; Lessons from the WIA performance measures / Burt S. Barnow ; Recent advances in performance measurement of federal workforce development programs / Randall W. Eberts, Timothy J. Bartik, and Wei-Jang Huang ; Financial performance incentives / Stephen A. Wandner and Michael Wiseman -- pt. 4. Impact evaluations : Ten years of WIA research / Paul T. Decker ; Short-term net impact estimates and rates of return / Kevin Hollenbeck ; A nonexperimental evaluation of WIA programs / Carolyn J. Heinrich [and others] -- pt. 5. Future evaluation choices : Nonexperimental impact evaluations / Haeil Jung and Maureen A. Pirog ; Designing reliable impact evaluations / Larry L. Orr, Stephen H. Bell, and Jacob A. Klerman ; Neither easy nor cheap / Sheena McConnell, Peter Schochet, and Alberto Martini ; Improving impact evaluation in Europe / Jeffrey Smith
