| Description |
1 online resource (pages 155-274.) |
| Series |
International journal of service industry management ; v. 19, no. 2 |
|
International journal of service industry management ; v. 19, no. 2
|
| Contents |
Cover; CONTENTS; INTERNATIONAL EDITORIAL ADVISORY BOARD; Editorial; Guest editorial; Developing operational understanding of service quality through a simulation environment; Alternative perspectives on service quality and customer satisfaction: the role of BPM; Examining the role of service climate in health care; Internal service -- barriers, flows and assessment; Manufacturers forming successful complex business services; Fuzzy importance-performance analysis for determining critical service attributes; Book review |
| Summary |
In June, 2007 over 150 service researchers from five different continents assembled in Orlando for this QUIS gathering. Serving as co-hosts were the University of Central Florida?s Rosen College of Hospitality Management and the College of Business Administration. Attendees had the opportunity to learn the latest developments in research and practice while mixing with researchers from many other countries, renewing friendships, and hearing presentations by service exemplars from a variety of industries. This e-book brings you some of the best papers presented at QUIS 10 that represent the dive |
| Bibliography |
Includes bibliographical references |
| Notes |
English |
|
Print version record |
| Subject |
Service industries -- Research.
|
|
Service industries -- Management -- Congresses
|
|
BUSINESS & ECONOMICS -- Customer Relations.
|
|
Service industries -- Management
|
|
Service industries -- Research
|
| Genre/Form |
Conference papers and proceedings
|
| Form |
Electronic book
|
| Author |
Dickson, Duncan
|
|
Ford, Robert
|
| ISBN |
1846638895 |
|
9781846638893 |
|
1281760943 |
|
9781281760944 |
|
9786611760946 |
|
6611760946 |
|
