| Description |
1 online resource (xviii, 171 pages) |
| Contents |
List of Figures. Preface. Acknowledgements. About the Author. Introduction. Chapter 1: A Meeting in the Parking Lot: Lean and Creative Problem Solving. Chapter 2: One of Those Surprise Meetings. Chapter 3: Carlo Meets the Management Team. Chapter 4: A Day in the Contact Center. Chapter 5: Carlo's New Office. Chapter 6: Listening into Calls. Chapter 7: Beth Meets the Coaches. Chapter 8: Beth's First Coaching Session. Chapter 9: Getting to the POINt. Chapter 10: Trouble in the Warehouse. Chapter 11: PDCA and CPS. Chapter 12: Doing and Checking and Adjusting without a Lean Coach. Chapter 13: Solving the Trust Issue in the Warehouse. Chapter 14: Creativity and the Improvement Kata. Chapter 15: Goal Setting in the Contact Center. Chapter 16: Gaining Acceptance. Chapter 17: Small Steps, Long Journey. Chapter 18: A New Product. Chapter 19: Not A Typical Monday. Appendix 1: A Brief History of Creative Problem Solving. Appendix 2: Rules and Tools for Divergent Thinking. Appendix 3: Rules and Tools for Convergent Thinking. Appendix 4: Creative Problem Solving in Practice. Appendix 5: A3s and CPS. Appendix 6: Discussion Questions for Self-Study or Book Club Use. Resources: Books and Websites for Further Learning. Index |
| Summary |
"Leaders in Lean organizations must encourage and foster new ideas. Yet as humans we are naturally wired to feel discomfort around newness. Fortunately, there is a large body of knowledge on the leadership behaviors needed to create an environment for innovation that has been developed alongside the development of Lean thinking. Because this knowledge has been developed in large part outside of the Lean community, Lean managers, leaders, and practitioners are often not familiar with it, and when they become familiar, they struggle to integrate with the Lean tools they have learned. This book presents critical creativity skills in the context of Lean continuous improvement and Lean product development approaches. Essentially, is your Lean implementation lacking a creative spark? Do your employees struggle to bring ideas forward? Do you need them to bring you more creative ideas and better improvements? Does your company need more innovative new products, and do you need your people to build and strengthen their ideas more effectively? Learn how you can leverage learnings from creativity studies and brain science to build more innovation into your Lean continuous improvement and Lean product development efforts"-- Provided by publisher |
| Bibliography |
Includes bibliographical references and index |
| Notes |
Online resource; title from digital title page (viewed on March 19, 2020) |
| Subject |
Creative ability in business.
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Creative thinking.
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Problem solving.
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New products.
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Problem Solving
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BUSINESS & ECONOMICS -- Management.
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BUSINESS & ECONOMICS -- Quality Control.
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BUSINESS & ECONOMICS -- Production & Operations Management.
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Creative ability in business
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Creative thinking
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New products
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Problem solving
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| Form |
Electronic book
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| LC no. |
2019043228 |
| ISBN |
9780429296567 |
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0429296568 |
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9781000767551 |
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1000767558 |
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9781000767742 |
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1000767744 |
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9781000767933 |
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1000767930 |
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