Title How to support clients and vendors in IT outsourcing engagements : the different roles of third-party advisory services / Turgut Erdogmus, Marcel Czermak, Devin Baumsteiger, Daniel Kohn, Annalena Boller-Hoffecker, Nikolaus Schmidt, Robert Linden

Published London : Palgrave MacMillan UK, 2018

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Description 1 online resource : illustrations Series SAGE Business Cases SAGE Business Cases Summary The outsourcing of information technology to external providers has been a phenomenon for organizations around the world for decades. The main reason for this trend is cost reductions through scaling, the temporary inclusion of specific skills in the own organization as well as the joint development of innovative solutions with an external partner. The client organization "RetBa," a major private insurance company, was facing serious quality and performance issues in the delivery of the workplace services. Hence, in 2005 they opted for an outsourcing solution aimed at moving the responsibility for managing IT workplace services for over 50,000 seats worldwide to the external service provider "EuTu." Over the years, the outsourcing project faced several problems due to the lack of performance and delayed delivery of services by the service provider EuTu. To solve these quality issues and avoid further failures, in 2011 RetBa appointed Scaleit Consulting, a third-party advisor. Scaleit Consulting had the responsibility to identify the causes for these issues, revise the workplace strategy, and support RetBa in the communication with the service provider Notes Originally Published InErdogmus, T., Czermak, M., Baumsteiger, D., Kohn, D., Boller-Hoffecker, A., Schmidt, N., & Linden, R. (2018). How to support clients and vendors in IT outsourcing engagements: The different roles of third-party advisory services. Journal of Information Technology Teaching Cases, 8, 184-191 Bibliography Includes bibliographical references and index Notes Description based on XML content Subject RetBa -- Case studies Scaleit Consulting -- Case studies Information technology -- Contracting out -- Case studies Information technology -- Contracting out Genre/Form Case studies Case studies. Études de cas. Form Electronic book Author Czermak, Marcel, author Baumsteiger, Devin, author Kohn, Daniel, author Boller-Hoffecker, Annalena, author Schmidt, Nikolaus, author Linden, Robert, author ISBN 9781529706277 1529706270

Other Titles How to support clients and vendors in information technology outsourcing engagements

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