| Description |
1 online resource |
| Series |
McGraw-Hill's AccessMedicine |
|
McGraw-Hill's AccessMedicine
|
| Contents |
Welcome to The Exchange at St. Sonia's -- The Exchange: a proven approach to conflict resolution -- The Exchange, stage one: the private meetings -- The Exchange, stage two: developing the agenda -- The Exchange, stage three: the joint meeting -- The Exchange, stage four: problem solving -- The Classic Exchange: one manager, two employees -- Adapting The Exchange to manage a disruptive employee -- The Exchange Aikidoist: how to use the techniques when you are attacked -- Using The Exchange to coach an employee when bosses are bullies -- Using The Exchange techniques with patients -- The Exchange and patients' families -- Using The Exchange in group conflicts -- Using Exchange techniques on yourself -- The Exchange: will it work at home? -- Epilogue at St. Sonia's Hospital -- Appendix A, Communication skills for The Exchange -- Appendix B, Sentinel event alert, July 9, 2008, Issue 40 |
| Summary |
Offers four-step method for improving communication and managing conflict in any healthcare setting. This book delivers a wealth of strategies and techniques for structuring conversations about conflicts and issues in groups large and small |
| Bibliography |
Includes bibliographical references |
| Notes |
Online resource; title from electronic title page (AccessMedicine, viewed January 16, 2018) |
| Subject |
Health facilities -- Personnel management
|
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Conflict management.
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Communication.
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Conflict (Psychology)
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Personnel management.
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Misinformation.
|
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Communication
|
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Conflict, Psychological
|
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Health Facility Administration -- methods
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Negotiating -- methods
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Personnel Management
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Personnel management
|
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Conflict (Psychology)
|
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Communication
|
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Conflict management
|
|
Health facilities -- Personnel management
|
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Public Health.
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Health & Biological Sciences.
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Hospitals & Medical Centers.
|
| Form |
Electronic book
|
| Author |
Filner, Barbara, author.
|
|
Maxwell, Lisa (Mediator), author.
|
| ISBN |
9780071801973 |
|
0071801979 |
|
