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Author Dinkin, Steven.

Title The exchange : a bold and proven approach to resolving workplace conflict / Steven Dinkin, Barbara Filner, Lisa Maxwell
Published Boca Raton, Fla. : CRC Press, ©2011


Description 1 online resource
Contents Front Cover; Contents; The Authors; Acknowledgments; Chapter 1 -- A Different Approach to Resolving Workplace Disputes; Chapter 2 -- How The Exchange Works: A Case Study; Chapter 3 -- Getting Ready; Chapter 4 -- Holding Private Meetings; Chapter 5 -- Developing an Issue List; Chapter 6 -- Stage III: Conducting the Joint Meeting; Chapter 7 -- Problem Solving: Building a Solution Together; Chapter 8 -- Culture, Diversity, and Other Things That Matter; Chapter 9 -- Making the Most of The Exchange in Your Organization; Chapter 10 -- Using The Exchange with the People and Organizations You Serve
Chapter 11 -- About The Exchange and Its CreatorsBack Cover
Summary A Different Approach to Resolving Workplace DisputesWho This Book Is forWhat This Book OffersThe Exchange in BriefStage I: Hold Private MeetingsStage II: Develop an Issue ListStage III: Conduct a Joint MeetingStage IV: Facilitate Problem SolvingWhy This Book Is DifferentWorkplace ChallengesHow the Exchange Works: A Case StudyResolving a Dispute at Smart AlarmsSome Final ThoughtsGetting ReadyStep 1: Assess the SituationStep 2: Clarify Your Interests, Roles, and ResponsibilitiesStep 3: Schedule Private Meetings with the Key People Involved in the ConflictHolding Private MeetingsTask 1 Establish
Bibliography Includes index
Subject Conflict management.
Personnel management.
Interpersonal conflict -- Prevention
Conflict management -- Case studies
Personnel management -- Case studies
Interpersonal conflict -- Prevention -- Case studies
Conflict (Psychology)
Conflict, Psychological
Personnel Management
Interpersonal Relations
Conflict (Psychology)
Conflict management
Interpersonal conflict -- Prevention
Personnel management
Genre/Form Electronic books
Case studies
Form Electronic book
Author Filner, Barbara.
Maxwell, Lisa (Mediator)
LC no. 2011019073
ISBN 9780429253225
Other Titles Bold and proven approach to resolving workplace conflict