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Book Cover
Author Dinkin, Steven, author.

Title The Exchange : a Bold and Proven Approach to Resolving Workplace Conflict / editors, Barbara Filner, Lisa Maxwell
Edition First edition
Published London : Taylor and Francis, 2016
Online access available from:
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Description 1 online resource : text file, PDF
Contents A Different Approach to Resolving Workplace Disputes -- Who This Book Is for -- What This Book Offers -- The Exchange in Brief -- Stage I: Hold Private Meetings -- Stage II: Develop an Issue List -- Stage III: Conduct a Joint Meeting -- Stage IV: Facilitate Problem Solving -- Why This Book Is Different -- Workplace Challenges -- How the Exchange Works: A Case Study -- Resolving a Dispute at Smart Alarms -- Some Final Thoughts -- Getting Ready -- Step 1: Assess the Situation -- Step 2: Clarify Your Interests, Roles, and Responsibilities -- Step 3: Schedule Private Meetings with the Key People Involved in the Conflict -- Holding Private Meetings -- Task 1 Establish Rapport and Confidentiality -- Task 2. Hear the Employee's Perspective -- Task 3 Identify the Employee's Interests -- Task 4 Discuss the Next Steps -- Developing an Issue List -- Issues -- Impact -- Icebreaker -- An Effective Issue List -- Stage III: Conducting the Joint Meeting -- Problem Solving: Building a Solution Together -- Culture, Diversity, and Other Things That Matter -- Tips for Bridging Cultural Gaps -- Making the Most of the Exchange in Your Organization -- Using the Exchange for a Group Conflict -- Stage I: Hold Private Meetings -- Stage II: Develop an Issue List -- Stage III: Conduct the Joint Meeting -- Stage IV: Building a Solution Together -- Adapting the Exchange for Disruptive People -- Using the Exchange When You Are Seen as Part of the Problem -- Using the Exchange in Collaborative Decision Making -- Using the Exchange with the People and Organizations You Serve -- Health Care -- Government Agencies -- Service Companies -- Nonprofit Organizations -- About the Exchange and Its Creators -- Frequently Asked Questions about the Exchange -- About the National Conflict Resolution Center -- Index
Summary "Studies indicate that on average, managers and supervisors spend a little more than forty percent of their time resolving workplace conflicts. All this time adds up to a lot of headaches, a hit to morale, and a significant loss in productivity. The Exchange: A Bold and Proven Approach to Resolving Workplace Conflict is for every director, manager, and supervisor who is tired of using trial and error to put out fires. Supplying readers with proven tools for resolving emotionally charged disputes, this go-to-guide details a four-stage process derived from the conflict resolution model used for more than 25 years at the National Conflict Resolution Center. Designed specifically for the workplace, this highly structured process facilitates the discussion of intense emotional issues so you can learn to preempt and de-escalate disputes before they become volatile. Whether your company is restructuring, downsizing, or merging--or simply needs helpful techniques for use in meetings with angry, disruptive, and disputing employees--The Exchange is for you!Praise for: ... the authors deliver an extraordinary method for resolving disputes quickly and simply and for the greatest benefit of the organization.--Marshall Goldsmith, New York Times Best-Selling Author It could be the difference between having a so-so organization and a great one.--Ken Blanchard, co-author of The One Minute ManagerĀ® and Lead with LUV ... we finally have a professional, well-organized program to refer to when conflicts arise in our hospitals and clinics.--Evan Burkett, Chief Human Resource Officer, Sanford Health ... a way to facilitate mutual understanding and common goals in order to move to a better place.--Bill Geppert, Senior Vice President, Cox Communications, Inc.?"--Provided by publisher
Subject Conflict management.
Interpersonal conflict -- Prevention
Personnel management.
Conflict management.
Interpersonal conflict -- Prevention.
Personnel management.
Form Electronic book
Author Filner, Barbara, author.
Maxwell, Lisa, author.
ISBN 1466503025