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Authors (Last name first) (1-2 of 2)
Ford, Robert C. (Robert Clayton), 1945-
1
2010
Achieving service excellence : strategies for healthcare
Fottler, Myron D.
2nd ed
Rating:
Electronic Resources
2
2012
HR at Your Service : Lessons from Benchmark Service Organizations
Latham, Gary P.
Rating:
Electronic Resources
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