Title Call Center Training-Teams & Quality / Giere, Nancy

Edition 1st edition Published Association for Talent Development, 2000

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Description 1 online resource (16 pages) Summary Learn how to develop performance measurement criteria for call center agents plus how to hire for attitude and train for skill by finding service-minded individuals who are able to learn an organization's products, services, and systems Notes Copyright © 2000 by the American Society for Training and Development. 2000 Issuing Body Made available through: Safari, an O'Reilly Media Company Subject Industrial management. Industrial management. Form Electronic book Author O'Reilly for Higher Education (Firm)

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