| Description |
xi, 220 pages : illustrations ; 24 cm |
| Contents |
Machine derived contents note: Introduction -- Planning and Managing Change 1 -- Project Management - An Evolving Discipline for -- Changing Times 3 -- What this Book is About 4 -- An Overview of this Book 4 -- Chapter 1 -- A Structured Approach to Managing Change 7 -- The Structure of Change 7 -- What is Change Management? 8 -- The Strengths of a Structured Approach 9 -- Some Change Management Skills 13 -- Chapter 2 -- The Environment of the Change 15 -- Stakeholders and Change 16 -- Analysing Stakeholders 18 -- Managing Stakeholder Relationships 20 -- Case Study 22 -- Chapter 3 -- Identifying and Initiating the Change 25 -- Introduction 25 -- Defining the Scope of a Change 26 -- Agreeing the Objectives of the Change 27 -- The Terms of Reference of the Change 30 -- Assessing the Strategic Risk of a Change 31 -- Extract from Interview with Project Manager 33 -- Chapter 4 -- Planning the Change: Structuring 37 -- Introduction 37 -- Case Study 38 -- Creating a Work Breakdown Structure 39 -- Testing the Plan Using Inputs and Deliverables 42 -- Case Study 44 -- Chapter 5 -- Planning the Change: Estimating and Scheduling 47 -- Introduction 47 -- Estimating Time Requirements 47 -- Taking Account of Circumstances 50 -- Scheduling 51 -- Networking and Critical Paths 55 -- Identlfving Float or Spare Capacity 58 -- Gantts, Networks or Both? 59 -- Extract, from Interview with Project Manager 60 -- Chapter 6 -- Planning the Change: Resource Budgeting 63 -- Introduction 63 -- Responsibility Accounting 63 -- Case Study 65 -- Budgeting and Resource Allocation 66 -- Controlling the Budget 70 -- Troubleshooting the Budget 76 -- Chapter 7 -- Controlling the Change: Measuring and Monitoring -- Performance 79 -- Introduction 79 -- Who Benefits from Control? 81 -- Performance Indicators 82 -- Measuring Consumer Response 88 -- Procedures for Monitoring and Controlling 90 -- Controlling Alterations to the Plan 92 -- Extractfrom Interview with Project Manager 93 -- Chapter 8 -- Managing People through the Change: An Introduction 97 -- Introduction 97 -- Management Styles 98 -- Managing (Human) Resources 101 -- Key People Management Skills 103 -- Extractfrom Interview with Change Manager 105 -- Chapter 9 -- Communicating and Negotiating 109 -- Introduction 109 -- Understanding Communication 110 -- Five Factors in Communication 112 -- Negotiation 115 -- Substantive Issues and Relationship Issues 116 -- Some Rules for Effective Negotiation 117 -- Extractfrom Interview with Project Manager 121 -- Chapter 10 -- The Change Team 125 -- When is a Team a Team? 125 -- Three Dimensions of Teamwork 126 -- The Process of Teamwork 128 -- The Life-Cycle of Teams 130 -- Indicators of Successful Teamwork 133 -- Case Study 137 -- Chapter 11 -- Delegating to Team Members 143 -- Introduction 143 -- Why Delegate? 144 -- How to Delegate Work 146 -- Delegation and Staff Development 150 -- Extract from Interview with Change Manager 152 -- Chapter 12 -- Motivating and Influencing People 157 -- Motivation 157 -- Influencing People 163 -- Case Study 168 -- Chapter 13 -- Managing Conflict and Resistance to Change 171 -- Introduction 171 -- Interpersonal Conflict in Change Projects 172 -- Approaches to Resolving Conflict 173 -- Some Tips for Managing Conflict 176 -- Giving Negative Feedback 179 -- Dealing with Resistance to Change 181 -- Extractfrom Interview with IT Consultant 184 -- Chapter 14 -- The Change Manager as Consultant 189 -- Introduction 189 -- Consultancv Roles 191 -- Structuring the Consultancy 193 -- Consultancy Skills 195 -- Managing External Consultants 197 -- The Process of Consultancy 199 -- Extractfrom Interview with Change Consultant 200 -- Chapter 15 -- Managing Change: Last Thoughts 203 -- Introduction 203 -- Managing Uncertainty 204 -- Mapping Out the Change 206 -- Case Study 208 -- The Rationality and Politics of Change 209 -- Tips for Managing Change 211 -- And Finally 212 -- Appendix -- Calculation of Probability in Estimates 215 -- Index 219 |
| Notes |
Includes index |
| Subject |
Business planning.
|
|
Organizational change.
|
| Author |
Hall, Pauline.
|
| LC no. |
98173374 |
| ISBN |
1860760902 |
|
