| Description |
1 online resource (441 pages) |
| Contents |
Cover; Title Page; Copyright; Contents; Preface to the 2012 Edition; Preface to the First Edition; Acknowledgments; PART ONE/PRIVATE LIFE; 1 Exploring the Managed Heart; 2 Feeling as Clue; 3 Managing Feeling; 4 Feeling Rules; 5 Paying Respects with Feeling: The Gift Exchange; PART TWO/PUBLIC LIFE; 6 Feeling Management: From Private to Commercial Uses; 7 Between the Toe and the Heel: Jobs and Emotional Labor; 8 Gender, Status, and Feeling; 9 The Search for Authenticity; Afterword to the Twentieth Anniversary Edition; Appendixes; A Models of Emotion: From Darwin to Goffman; B Naming Feeling |
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C Jobs and Emotional LaborD Positional and Personal Control Systems; Notes; Bibliography to the Twentieth Anniversary Edition; Bibliography; Index |
| Summary |
In private life, we try to induce or suppress love, envy, and anger through deep acting or "emotion work," just as we manage our outer expressions of feeling through surface acting. In trying to bridge a gap between what we feel and what we "ought" to feel, we take guidance from "feeling rules" about what is owing to others in a given situation. Based on our private mutual understandings of feeling rules, we make a "gift exchange" of acts of emotion management. We bow to each other not simply from the waist, but from the heart. But what occurs when emotion work, feeling rules, and the gift of e |
| Notes |
Print version record |
| Subject |
Emotions -- Economic aspects
|
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Work -- Psychological aspects.
|
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Employee motivation.
|
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Emotions -- Economic aspects
|
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Employee motivation
|
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Work -- Psychological aspects
|
| Form |
Electronic book
|
| ISBN |
9780520951853 |
|
0520951859 |
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