| Description |
1 online resource (139 pages) |
| Contents |
Cover -- Contents -- Introduction of Authors -- Foreword -- Prologue: From Smart to WISE-A Wake-Up Call -- Guide to the Reader -- Introducing the Document -- The Topic -- The Intended Reader -- Key Messages -- Executive Summary -- 1. The UAIM Framework Experiences -- 2. Water Intrapreneurs for Successful Enterprises-A Vision -- 2.1 Urban Water Challenges-Globally and Regionally -- 2.1.1 Nature and Water -- 2.1.2 Climate Change -- 2.1.3 Sustainability Goals -- 2.1.4 The WISE Approach -- 2.2 Qualities of a Wise Utility -- 2.3 The Role of Systems Thinking -- 2.4 The WISE Framework -- 3. Value Creation -- 3.1 Value Creation-Business Processes -- 3.2 Value Creation-People -- 3.3 Value Creation-Technology -- 3.4 Integration-The Core of Systems Thinking -- 4. External Impact -- 4.1 The Outcome -- 4.2 Safeguarding Future Water Supply -- 4.2.1 Water Reuse -- 4.2.2 Influencing Customer Behavior -- 4.2.3 Tariffs and the Value of Water -- 4.3 External Impact -- 4.4 Adaptation to Human Society and Environment -- 5. Organizational Learning and Change Management -- 5.1 Addressing the Challenge of External Adaptation -- 5.2 Organizational Culture -- 5.3 Understanding How Humans Make Decisions -- 5.4 Understanding How Organizations Make Decisions-Organizational Culture -- 5.5 A Continuously Learning Organization-A Path to Wisdom -- 5.6 Dealing with Wicked Problems -- 6. UAIM Results-Models and Methods -- 6.1 The UAIM Effort Toward WISE -- 6.2 UAIM Results-Business Processes -- 6.2.1 Business Process Maturity Model -- 6.2.2 Illustration of Continuous Improvement -- 6.3 UAIM Results in the "People Topics" -- 6.3.1 Workforce and Organizational Culture -- 6.3.2 Change Management -- 7. Transition from UAIM to WEF/WISE -- 7.1 Technology in the Smart Utility Era -- 7.2 Integrating All Aspects of Value Creation and Change Management -- 7.3 A Project Becomes a Movement |
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7.4 Next Steps -- 8. LEAP-Leaders for Emerging Applied Practices -- 8.1 The Purpose of LEAP -- 8.2 Why Join LEAP -- Abbreviations -- Acknowledgments -- References -- Index -- Endnotes |
| Notes |
Description based on publisher supplied metadata and other sources |
| Form |
Electronic book
|
| Author |
Olsson, Gustaf
|
|
Ingildsen, Pernille
|
|
Haskins, Scott
|
| ISBN |
9781789063141 |
|
1789063140 |
|
