The business value of IT : managing risks, optimizing performance, and measuring results / authors, Michael D. Harris, David E. Herron, Stasia Iwanicki
Foreword -- Preface -- Introduction -- What does it contribute to the business? -- What should the business expect from ITt? -- How do I measure the value of IT? -- How much it is enough? -- Am I paying too much for IT? -- Why should we care about it governance? -- Who governs IT? -- What frameworks should IT use? -- Are we outsourcing effectively? -- What tools should IT use? -- Why should we measure IT performance? -- How do I measure IT performance? -- Is IT operating effectively? -- Where are we in relation to industry peers? -- How can we do it better? -- How should we change? -- How can we manage IT changes? -- How should IT manage risk? -- How should IT manage its people? -- What should IT expect from the business?
Summary
Examines how to measure IT performance, how to put a dollar value on IT, and how to justify value of an entire IT program. This text places sharp technical focus on the techniques, methods, and processes used to identify and to assess risks. It discusses IT from the perspective of its contribution to business and the necessity of governance
