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Title Service leadership : tools to assess knowledge, attitude and behavior / Daniel TL Shek, Xiaoqin Zhu, Li Lin and Joav Merrick, editors
Published New York : Nova Science Publishers, [2019]


Description 1 online resource
Series Public health. Practices, methods and policies
Public health: practices, methods and policies.
Summary How can leadership in service economies be developed and nurtured? This issue is of the utmost importance, because the mode of production and requirements of the leaders are different in manufacturing and service economies. While the focus in manufacturing industries is on "do things right", the focus of services economies is on "do the right things". In this book, the authors start out with the Service Leadership Model as well as the ingredients for Service Leadership knowledge, attitude and behaviors (i.e., skills). Second, psychometric properties of three validated measures on Service Leadership knowledge, attitude and behavior are presented. In these chapters, the internal consistency, convergent validity and factorial validity of the measures are presented. Third, the psychosocial correlates and norms associated with these three measures of Service Leadership are presented. Through these chapters, the authors attempt to establish the psychometric properties and norms of the scales assessing Service Leadership knowledge, attitude and behavior. It is their humble wish that the related work and the developed assessment tools can be used in the training, personnel decisions, intervention and research contexts
Bibliography Includes bibliographical references and index
Notes Description based on print version record
Subject Leadership -- Social aspects
Leadership -- Psychological aspects
Service industries.
Service industries.
Leadership -- Social aspects.
Service learning.
China -- Hong Kong.
Form Electronic book
Author Shek, Daniel T. L., editor
Zhu, Xiaoqin (Editor of Service leadership), editor.
Lin, Li (Editor of Service leadership), editor.
Merrick, Joav, 1950- editor.
LC no. 2020685966
ISBN 9781536148534